About us
Synergy LMS is a leading provider of linen and laundry services to the NHS, healthcare organisations, hospitality sector, and airlines across the UK. Operating from multiple locations nationwide, we are committed to delivering exceptional service, quality, and reliability to our customers.
We are looking for a motivated and organised Customer Service Administrator to join our team on a maternity cover contract. This is an excellent opportunity for an individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service while supporting a busy operational team.
The Role
As a Customer Service Administrator, you will be the first point of contact for our customers, providing a professional and efficient service while supporting a range of administrative functions. You will work closely with internal departments to ensure customer enquiries are handled promptly, orders are processed accurately, and administrative tasks are completed to a high standard.
Key Responsibilities
- Deliver excellent customer service by responding to customer enquiries via telephone and email.
- Process customer orders accurately and efficiently.
- Provide a warm, professional welcome to visitors and support the reception function when required.
- Manage customer queries and resolve issues in a timely and courteous manner.
- Produce reports and maintain accurate records and documentation.
- Carry out a variety of administrative duties, including maintaining employee files and processing paperwork.
- Prioritise a busy workload while meeting deadlines in a fast-paced environment.
- Liaise effectively with colleagues across departments to support operational requirements.
- Contribute to the continuous improvement of administrative processes and customer service standards.
About You
The successful candidate will have:
- Previous experience in a customer service and administrative role.
- Excellent communication and interpersonal skills.
- Strong IT skills, including Microsoft Office and experience using computerised systems.
- The ability to multitask and remain organised in a high-volume environment.
- A proactive approach with excellent attention to detail.
- Strong problem-solving skills and the ability to prioritise competing demands.
- A positive attitude and a commitment to providing exceptional customer service.
Additional Information
- Contract: Maternity Cover
- Hours: 40 hours per week
- Bank Holidays: Required to work Bank Holidays on a rota basis.
- Pre-employment checks: This role is subject to a satisfactory DBS check.
How to Apply
If you are an organised, customer-focused professional who enjoys working as part of a supportive team, we would love to hear from you.
Please submit your CV together with a covering letter outlining your suitability for the role.
Job Type: Full-time
Pay: £26,613.00 per month
Benefits:
- Company pension
- On-site parking
- Referral programme
Application question(s):
- What types of software or systems have you used for customer service or admin tasks (e.g., CRM systems, Microsoft Office)?
- Are you open to covering shifts at short notice if needed?
- Our postcode is WA9 5XH please confirm how you will to travel to work and how long this will take you?
Experience:
- customer service: 1 year (required)
Work Location: In person
