Summerfield Health Centre is a friendly and supportive team which includes 10-15 clinicians/practitioners and another 10-15 reception/admin team members.
The role is extremely varied and would best suit a candidate who enjoys being busy at work and is keen to learn new skills.
We are looking for a flexible, motivated, reliable, conscientious and committed individual who can make a valuable contribution to our team.
Weekday shift patterns run from 7:45am (for 8am start) to 6:30pm. Occasional Mon/Fri evenings and Saturday mornings are also required. Current shifts required are:
- Mon AM
- Tues PM
- Thurs PM
- Fri all day
Customer service experience is vital along with the ability to multi task and work under pressure. The role will involve answering a high volume of telephone calls and dealing with these quickly and efficiently as well as providing administrative support to the clinical triage team. On busy days the practice can receive up to 500 incoming calls per day.
Your role of a Medical Receptionist is to present a smart, professional and caring image of the business.
Expectations include:
Answering all calls promptly and efficiently
Accurate recording of information
Maintaining patient confidentiality
Making appointments
Managing the shared email inbox
Filing
Admin tasks which including scanning and audits
Providing support to the triage clinician on duty
Dealing with all patient requests
Pay starts at £12.72/hour and increases to £13.22/hour once probation has been completed.
Pay: From £12.72 per hour
Benefits:
Ability to commute/relocate:
- St Albans AL2 1PU: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 10 years (required)
Language:
- fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
