At Keylink, we don’t just supply ingredients - we inspire creativity, fuel innovation, and help chocolatiers and bakers bring their visions to life. As a leading wholesale supplier of high-quality chocolate and bakery ingredients, we’re passionate about great food, great people, and great service.
Why work at Keylink?
We’re a company built on trust, collaboration, and a shared love of the craft. Whether you’re in customer service, purchasing, logistics, sales, operations or marketing, every role at Keylink plays a crucial part in delivering excellence to our customers.
Here’s what you can expect as part of our team:
People are our #1
Our team are at the heart of all we do. We foster a supportive and inclusive workplace where teamwork, learning, and continuous improvement drive our success.
Collaboration
We share a collective passion for providing the finest ingredients to chocolatiers and bakers and we build strong relationships with all. Relationships that offer guidance, support and development to meet evolving needs.
Integrity & trust
Honesty, transparency, and ethical business practices define our approach. We strive to be a trusted partner to our colleagues, customers and suppliers.
Let’s create something amazing together!
Who we're looking for
We’re on the lookout for a vibrant individual to join our friendly 5* customer service team in Dinnington, Rotherham on a full-time permanent basis.
If you’re enthusiastic and eager to provide stellar customer service to all who work with chocolate and sweet ingredients, you could be the perfect fit for us.
The role features:
- Taking phone calls and live chat conversations from existing and potential customers
- Placing customer orders
- Managing emails
- Providing advice and guidance on products, whilst delivering exceptional customer service
- Dealing with queries and solving problems
- Liaising with other departments
You should be a real team player, confident on a computer and with excellent written and verbal communications skills.
A passion for all things chocolate and the sweet side of bakery is a plus… because there’s usually plenty of it doing the rounds in the office!
What We Offer:
- On going training on all products.
- Opportunities for career growth and advancement.
- Dynamic and friendly work environment.
- Our values are important to us: Excellence, Collaboration, Respect and Resilience
Other Perks include:
- A Westfield health & wellness programme
- 22 days annual leave plus Bank Holidays
- Extra holiday for long service
- 37.5 hours per week Mon-Fri
- Pension Scheme
- Free onsite parking
- Staff discount
Please note that the ability to commute to our location S25 3AF is essential.
Job Type: Full-time
Pay: £24,785.00-£25,500.00 per year
Experience:
- Customer service: 1 year (required)
Work Location: In person
