Job Title: Housing First Caseload Lead
Location: Denbighshire
Organisation: Intuitive Thinking Skills
Salary: Competitive (dependent on experience)
Contract Type: Full time
About the Role
Intuitive Thinking Skills is seeking a dedicated and resilient Housing First Caseload Lead to support our team in Denbighshire. This role focuses on working with individuals experiencing chronic homelessness, helping them secure and sustain permanent housing through a Housing First approach.
You will provide informed, person-centred support to individuals with complex needs, including mental health challenges, substance use, offending history, and social exclusion. This is a rewarding opportunity to make a tangible difference in people’s lives by supporting long-term stability and independence.
Key Responsibilities
1. Caseload Management
- Support a team of staff with a defined caseload of clients who have multiple social needs
- Confidently challenge attitudes and behaviours where appropriate
- Build strong, trusting relationships with both staff & clients
- Conduct regular home and community visits to support tenancy sustainment and encourage positive change
2. Housing Support
- Support clients in accessing and maintaining suitable, permanent accommodation
- Help individuals understand their tenancy rights and responsibilities
· Liaise with Social Landlords, Private Landlords, Homeless prevention team, Homeless private rented team to assist with the citizen living in accommodation of their choice, including practical help with furniture, benefits advice, accompany visits and any liaison with landlords.
3. Person-Centred Support Planning
- Co-produce tailored support plans based on individual strengths and goals
- Enable access to key services including healthcare, mental health, substance misuse, and employment support
- Promote independence, choice, and control
4. Crisis Intervention & Safeguarding
- Deliver outreach support to rough sleepers across the county
- Respond effectively to crisis situations, including risk of eviction or declining wellbeing
- Identify and manage risks, including safeguarding concerns, in line with policies
- Work collaboratively with partner agencies to ensure client safety
- Manage the ROC Hub each Wednesday, supporting Sanctuary Trust staff and encouraging engagement
5. Multi-Agency Working
- Build and maintain strong partnerships with statutory and voluntary organisations
- Attend case conferences, reviews, and multi-disciplinary meetings
- Advocate on behalf of clients to ensure access to appropriate services
6. Record Keeping & Reporting
- Maintain accurate and up-to-date records using Open Housing
- Monitor outcomes and contribute to reporting requirements
- Ensure compliance with data protection and organisational policies
About You
We’re looking for someone who is:
- Passionate about supporting individuals experiencing homelessness
- Confident in challenging attitude and behaviour
- Experienced in working with people with multiple needs
- Skilled in building relationships and engaging hard-to-reach individuals
- Resilient, adaptable, and confident in managing challenging situations
- Relevant lived experience is desirable but not essential
- A strong communicator with the ability to work both independently and as part of a team
Pay: £33,000.00-£35,000.00 per year
Work Location: In person
