About ESM Digital Solutions
ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga and Elos Medtech.
We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. Our goal is to ensure our customers fully capitalise on the technologies they have invested in.
The Role
We’re looking for a hands-on support technician to become part of our UK team and be based in our office in Keighley. The primary focus of this role is the support and installation of our digital dental solutions. You’ll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.
Key Responsibilities
- Handle customer support via phone and email
- Deliver technical support (onsite and remote) on systems including:
- CAD/CAM software: 3Shape Dental System, Exocad, Orth’up
- 3D printers
- Intraoral and lab scanners
- Milling and trimming machines
- Collaborate with internal teams and suppliers to resolve support issues efficiently
- Create and maintain training protocols, including instructional videos
- Assist in product demonstrations and sales support
- Identify new leads and upselling opportunities
- Represent ESM Digital Solutions at dental events and exhibitions
- Other duties as required
Candidate Requirements:
- At least 2 years’ experience in a dental laboratory
- Solid knowledge of digital dentistry and CAD/CAM workflows
- Confident user of 3Shape Dental System and Exocad Dental Cad software
- Practical experience with 3D printers and milling machines in a dental setting
- Skilled trainer with strong presentation and communication abilities
- Proficient with Office 365 and comfortable working with tech
- Problem-solver with great time management
- Capable of working independently and within a team
- Must have full UK driving licence and access to a vehicle
What We Offer
- Competitive salary based on experience
- Work in a brand-new modern facility
- Ongoing development with cutting-edge dental technology
- Manufacturer led and in-house training
- Become a recognised expert in digital dental systems
Competitive salary starting from £38,000
Pay: £38,000.00 per year
Work Location: Hybrid remote in Keighley BD20 5LY
