Maintain and support office printing devices, including replacing consumables, clearing paper jams, and performing basic maintenance.
Provide first-line troubleshooting, coordinate service requests with vendors, and manage spare device inventory.
Assist end users with device functionality, training, and day-to-day technical support.
Monitor and manage the print fleet using web-based management tools, including tracking usage and updating site information.
Coordinate with internal teams and third-party suppliers to ensure timely issue resolution and high customer satisfaction.
Support document services, including copy and distribution tasks, where required.
Report customer feedback and maintain accurate service records and support tickets.
