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This is a 4-month contract position with a local authority, focused on delivering a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF). The role is crucial in supporting residents experiencing or at risk of financial hardship. Responsibilities include administering crisis and housing-related payments, working with residents to maximize income, reduce expenditure, and build long-term financial resilience. The postholder will also contribute to the broader Benefits service delivery, including Housing Benefit, Council Tax Support, and debt prevention activities.
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Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
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Make timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
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Ensure all awards are fully assessed, verified, and recorded.
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Identify and escalate safeguarding concerns where appropriate.
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Proactively engage with residents (primarily via telephone) to assess financial needs.
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Identify opportunities to increase household income, including benefit entitlement and grants.
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Support residents in reducing expenditure through budgeting, utility savings, and debt management.
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Provide tailored, holistic financial advice based on individual circumstances.
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Refer residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).
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Experience working in a Benefits, Revenues, or financial support environment.
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Experience supporting vulnerable customers or those in financial hardship.
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Proven ability to manage caseloads and deliver outcomes within deadlines.
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Relevant qualification in Benefits, Finance, Public Services, or a related field (desirable).
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Evidence of ongoing professional development within welfare benefits or financial inclusion.
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Safeguarding training (desirable).
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Working hours: 36 hours per week.
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Enhanced DBS required.
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Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
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Work pattern: 1-2 days per week in the office, 3-4 days remote.
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Bi-weekly schedule.
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The role closes on 8th June 2026, apply ASAP.
To deliver a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF), supporting residents who are experiencing or at risk of financial hardship
