As a Bar & Restaurant - Food and Beverage Assistant, you will contribute to delivering a high-quality dining and bar experience for hotel guests, local customers, and event attendees. This role requires excellent customer service skills, attention to detail, and the ability to perform confidently in a fast-paced, high-volume environment while maintaining the hotel’s service and brand standards.
Key Responsibilities
- Set up and prepare bar and restaurant areas prior to service, ensuring all tables, service stations, and bar areas are clean, organized, and fully stocked
- Provide friendly, professional, and efficient service to guests throughout lunch, dinner, and bar service periods
- Take food and beverage orders accurately and deliver them promptly in line with service standards
- Prepare and serve beverages, including alcoholic drinks, in accordance with licensing laws and hotel procedures
- Maintain high standards of food and beverage presentation at all times
- Clear tables efficiently and reset service areas to support smooth guest flow
- Process payments accurately and follow cash handling procedures when required
- Engage confidently with guests, responding to enquiries, upselling where appropriate, and handling concerns professionally
- Work closely with kitchen, bar, and front-of-house teams to ensure seamless service
- Ensure compliance with food safety, hygiene, health & safety, and licensing regulations
- Maintain cleanliness of front-of-house, bar, storage, and back-of-house areas during and after service
- Assist with event, function, and private dining service as required
- Demonstrate flexibility by supporting other Food & Beverage outlets within the hotel when needed
Qualifications
- Previous experience in a restaurant, catering, or hospitality setting is advantageous but not essential; training will be provided
- Knowledge of food safety standards is desirable
- Excellent communication skills with a friendly demeanour
- Ability to work efficiently both independently and as part of a team
- Flexibility to work shifts including evenings, weekends, or special events as required
- A positive attitude with a passion for delivering exceptional customer service
- Basic organisational skills to manage multiple tasks during busy periods
This role offers an engaging environment where you can enhance your hospitality skills while providing memorable experiences for our guests. We welcome applicants who are enthusiastic about working in the food service industry and committed to maintaining high standards of service.
Benefits:
At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.
As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.
More about us:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Job Type: Permanent
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Free parking
Work Location: In person
