Healthcare Pharmacy Assistant / Counter Assistant
Location: Arundel, West Sussex
Salary: £12.21 per hour
Hours: Full-time or Part-time (hours and days negotiable)
About Us
We are an independent community pharmacy located in the heart of Arundel, West Sussex. We provide NHS and private services alongside retail and over-the-counter medicines.
Our core focus is delivering patient- and customer-centred care with professionalism, integrity, and warmth. If you are hardworking, caring, and passionate about supporting people’s health, we would love to hear from you.
The Role
We are looking for a Healthcare Pharmacy Assistant / Counter Assistant to join our friendly team. Previous pharmacy experience is preferred, but full training can be provided for the right candidate with a positive attitude and a willingness to learn.
You will be the first point of contact for customers, helping to create a welcoming, professional, and supportive pharmacy environment.
Key Responsibilities
- Welcoming customers in a friendly and professional manner
- Receiving prescriptions and ensuring timely transfer to the dispensary
- Answering and handling telephone queries appropriately
- Responding to customer symptoms using agreed protocols and referring to the pharmacist when needed
- Recommending suitable over-the-counter products and providing advice for minor ailments
- Ensuring the safe handover of dispensed medicines to patients or representatives
- Identifying medicine-related queries or concerns and escalating them to the Responsible Pharmacist
- Maintaining safe and appropriate storage of medicines
- Assisting with stock control and stock management
- Supporting patient engagement with pharmacy services where appropriate
- Keeping the pharmacy clean, tidy, and professional at all times
- Maintaining up-to-date knowledge of OTC medicines and minor ailments through training and resources
- Supporting the pharmacist with reasonable duties to ensure high-quality pharmaceutical care
About You
- Warm, friendly, and professional with a strong customer focus
- Empathetic and tactful, with excellent communication skills
- Well organised with good time management
- A team player who can also work independently when required
- Willing to learn and undertake ongoing training
- Working towards, willing to complete, or already completed an accredited Medicines Counter Assistant (MCA) qualification
- Retail experience is desirable but not essential
- Confident with money handling, tills, and basic record keeping
Hours & Schedule
- 8-hour shifts
- Monday–Friday: 9:00am–6:30pm
- Saturday: 9:00am–4:00pm
- Hours and days are negotiable
Benefits
- Employee discount
- Support with training and professional development
- Friendly, supportive working environment
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Work Location: In person
