Company Overview: Welcome! Ingenia Group is international manufacturer of plastic cards and accessories, facilitating the identification, access control, transportation, membership and incentivisation of millions of people globally every day.
A family owned business since 1976, Ingenia has experienced 40% year on year growth and therefore is looking forward to welcoming this candidate to the management of the purchasing function. We have 83 group staff, across 4 locations globally across the UK, EU and US, with UK manufacturing operations in both Bristol and Liverpool.
Role Overview: The ideal candidate will be a good cultural fit aligned to company values (Customer Obsessed, Agile, Relentless) and have relevant experience in a Quality Controller or Quality Management role in a group manufacturing or multi-site business. They should feel comfortable taking ownership of the raising and management of Non-Conformances (NCRs) group wide, liaising directly with clients to ensure a satisfactory resolution, and ensuring corrective actions are robust and genuinely prevent recurrence. The candidate needs a relentless and detail-driven approach to embedding quality control across every order, driving down NCR numbers against agreed targets, and maintaining the integrity of the group's ISO accreditations.
Key Responsibilities:
- Raising and managing Non-Conformances (NCRs) from identification through to close-out, ensuring root cause analysis is thorough and corrective/preventative actions are robust and embedded
- Producing 8D and 5 Whys reports for major NCRs, along with other quality investigation tools as appropriate (e.g. Fishbone/Ishikawa analysis, Pareto analysis, FMEA, root cause corrective action plans)
- Liaising with clients on quality issues to ensure outcomes are satisfactory, maintaining strong working relationships throughout
- Responding to client queries relating to quality, and holding meetings as required with clients and suppliers
- Continuously improving current quality processes and systems to drive a constant reduction in group NCR numbers, in line with agreed targets
- Ensuring every order is quality control checked, with clear QC levels defined based on order importance, sensitivity, and complexity, applied consistently group wide
- Carrying out internal audits across the group to ensure systems and processes are being adhered to and remain fit for purpose
- Taking full responsibility for maintaining the group's existing ISO9001, ISO14001, and ISO27001 accreditations
- Any other suitable roles relating to Group quality control
Personal Qualities:
- Willingness to learn and adapt quickly to new challenges
- Self-motivated with the ability to research and figure out solutions independently
- Team player who can collaborate effectively across departments and sites
- Attention to detail and pride in producing clean, well-structured work
- Good communicator — able to ask clear questions, challenge constructively, and share ideas confidently with clients, suppliers, and colleagues
- Ability to summarise information succinctly for management review in Excel (Excel proficiency for data analysis and reporting)
- Problem-solving mindset with a logical and curious approach
- Calm and methodical under pressure, particularly when managing client expectations during NCR resolution
Benefits:
- High growth business and environment to progress in
- Bonus scheme equating to 5% additional to salary
- Competitive Salary
- Modern office and facilities
- Regular company events
- Cycle to work scheme
- 33 days holiday
- On-site free gym
- On-site parking
- Company Pension Contribution
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Experience:
- ISO 9001: 5 years (preferred)
- Quality Controller: 7 years (preferred)
Work Location: In person
