Care Coordinator (Part-Time)
Location: Office based in Blakenall Village Centre, 79 Thames Road, WS3 1LZ.
Hours: Part-time, flexible. Approx. 16–24 hours per week between time range of 09.30-17.30 across 2–5 days). Exact pattern negotiable.
Hourly rate: £12.71-£14.00 per hour dependant on qualifications/experience.
Contract: 6-month contract with option to extend to a full-time permanent position upon review.
About us
Wellbeing Care Solutions Ltd is a Walsall-based care provider supporting people to live safely and independently. Our service and care staff operate around the clock in the community, so the coordination behind them must be accurate, calm and reliable.
We're a small, close-knit team. You'll be joining an office where people back each other up, and where the work you do has a direct, visible impact on the people we support.
The role
As Care Coordinator you are the link between our service users, our care staff and our management team. You'll own the rota, make sure every visit is covered by the most appropriate person, and be the first point of contact when things change at short notice, which in Care they do.
This is an office-based role at our Walsall office. Occasionally you may be asked to provide hands-on support in the field or be the designated-on call contact where the service needs it, so a caring and flexible attitude is essential.
Key responsibilities
Rota and scheduling
- Build, maintain and adjust weekly rotas to ensure all service user visits and shifts are covered.
- Match care workers to service users based on skills, training, continuity and location.
- Manage last-minute changes like sickness, annual leave, hospital admissions, new packages and arrange cover quickly.
Service user support
- Act as a first point of contact for service users and their families, dealing with queries and concerns professionally and with empathy.
- Effective cooperation with social workers, commissioners and healthcare professionals
- Review and contribute to care plans and risk assessments.
- Escalate safeguarding, welfare or quality concerns to the Registered Manager without delay.
Staff support and coordination
- Being the first point of contact for care staff for queries, and staff issues, as well as providing relevant support.
- Support induction, shadowing and training for new starters.
- Monitor care quality, such as care visit punctuality.
- Contribute to the on-call rota where required on short notice.
Compliance and administration
- Maintain accurate, up-to-date records on our care management system.
- Support compliance with CQC standards as well as policies and procedures.
- Assist with audits, spot checks and quality assurance.
- Handle general office administration, calls, emails, filing etc while maintaining strict confidentiality.
About you
Essential
- Minimum 1.5 years' experience in a care setting, including experience of care coordination, scheduling or rota planning.
- Strong organisational skills with ability to prioritise and delegate under pressure.
- Excellent verbal and written communication; confident interacting with service users, families and professionals.
- High attention to detail and accuracy in record-keeping.
- Good IT skills, including care management/rostering software and Microsoft Office.
- A genuine, compassionate interest in the wellbeing of the people we support.
- Right to work in the UK and willingness to undergo an enhanced DBS check.
- Full UK driving licence and access to a vehicle.
Desirable
- Level 3 Diploma in Health & Social Care (or working towards)
- Knowledge of CQC standards and the regulatory framework.
- Experience with digital care planning and management systems.
- Experience of on-call duties.
What we offer
- Genuinely flexible part-time hours built around a pattern that works for you.
- Paid holiday and workplace pension scheme.
- Full induction and ongoing training.
- Support towards further qualifications (e.g. Level 3/5 in Health & Social Care).
- A supportive, friendly team where your contribution is noticed.
- Free on-site parking.
How to apply
Complete the Indeed application with your CV if this role is of interest to you.
Wellbeing Care Solutions Ltd is an equal opportunities employer. This post is subject to an enhanced DBS check and satisfactory references.
Pay: £12.71-£14.00 per hour
Benefits:
- Company pension
- Flexible schedule
- Free parking
- On-site parking
Work Location: In person
