Shift Pattern
Hours: [36 hours per week, shift-based, including evenings/weekends, shifts are: 8am – 6pm, 6pm – 12.00 noon, 11.30am – 9.30pm – with one-hour unpaid break.
About Goleudy
Goleudy works to prevent homelessness and create lasting change for people across South Wales. We provide supported housing, tenancy support and meaningful opportunities to improve wellbeing, safety and long-term independence. Our mission is to help people build brighter futures through safe accommodation, tailored support and opportunities to grow.
What Makes Goleudy Different
We use Solution‑Focused Practice (SFP) — a strengths-based approach that helps people recognise what’s going well and build on their existing abilities. You don’t need experience with SFP; we provide full training and ongoing support to help you grow.
About the Role
As a Hostel Support Worker, you will support residents living in Goleudy’s supported accommodation. Many residents will have experienced homelessness or may be overcoming challenges including mental health issues, substance use, trauma, offending history or financial instability.
Your role is to:
- Help residents stay safe and settled in the accommodation
- Support residents to develop life skills and confidence
- Work with them on their support plans
- Help them progress towards independent living and moving into their own long‑term home
This is a shift-based role that may include evenings, weekends and bank holidays to ensure residents receive the support they need.
Who We’re Looking For
We welcome people from a range of backgrounds, including:
- Experienced Support Workers
- People already working in supported housing, homelessness services, mental health, social care or criminal justice settings.
- People with Experience in Care or Community Support
- Those with skills from care roles, residential services, youth work, or community-based roles who want to apply their experience in a supported housing environment.
- People with Charity or Volunteer Backgrounds
- Volunteers from homelessness charities, mental health groups, recovery services or community organisations who are ready to take the next step into paid support work.
- People Keen to Learn
We’re keen to hear from people who are compassionate, resilient, willing to learn and motivated to support others using trauma‑informed and strengths-based approaches.
What You’ll Do
- Work shifts in our supported accommodation service.
- Create a welcoming, safe and supportive environment.
- Complete risk assessments and contribute to support plans.
- Provide practical support, guidance and advocacy. Help residents access health, housing, substance use and community services.
- Record accurate case notes and maintain professional documentation.
- Encourage participation in activities, training, education or volunteering.
- Use trauma-informed, psychologically informed and Solution‑Focused approaches.
- Uphold safeguarding, professional boundaries, GDPR and health & safety requirements.
- Work collaboratively with the team and external partners.
Essential Skills
- Clear, confident communication
- Empathy, patience and strong relationship-building skills
- Ability to maintain professional boundaries and confidentiality
- Good organisation, time management and IT competency
- Understanding of key issues such as homelessness, mental health, substance use, safeguarding, GDPR and health & safety
- Willingness to learn trauma-informed and solution-focused practice
Desirable Skills
- Experience in housing, support work, care, health, education or the voluntary sector
- Knowledge of the benefits system and housing law
- Welsh language skills
- Level 3 Health & Social Care or similar
- Experience using de‑escalation techniques
Other Requirements
- Enhanced DBS check
- Professional appearance
- Willingness to work shifts, including evenings and weekends
Job Type: Full-time
Pay: £25,459.20 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Sick pay
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
