Service Manager – Supported Living & Domicilliary Care Services
Location: Manchester
Job Type: Full-time, Permanent
Reference: COMP202
Are you ready to take the next step in your career?
Do you have a passion for delivering outstanding care and empowering people to live independent, fulfilling lives? If so, Comprehensive Care would love to hear from you.
We are looking for an experienced and motivated Service Manager to lead the day-to-day delivery of our Supported Living services across Manchester. This is an exciting opportunity to join a growing organisation that is committed to providing high-quality, person-centred support for adults with learning disabilities, autism, mental health needs, acquired brain injuries, and other complex support needs.
At Comprehensive Care, our vision is simple: to help people live ordinary, independent, and happy lives through extraordinary support.
As a Service Manager, you will lead and inspire your team to deliver exceptional support while ensuring services remain fully compliant with CQC standards and relevant legislation.
About the Role
You will be responsible for the operational management of supported living services, ensuring the people we support receive safe, effective, and person-centred care that promotes choice, independence, dignity, and positive outcomes.
You will work closely with support staff, families, healthcare professionals, local authorities, and other stakeholders to ensure each individual receives the highest standard of care.
Key Responsibilities
- Lead and promote a positive, inclusive, and values-driven culture across the service.
- Provide day-to-day operational management of supported living services.
- Recruit, supervise, mentor, and develop Support Workers to deliver high-quality, person-centred support.
- Ensure compliance with CQC regulations, safeguarding legislation, and organisational policies.
- Monitor service quality through audits, observations, and quality assurance processes.
- Develop, implement, and review person-centred support plans and risk assessments.
- Complete assessments, reviews, and care planning in partnership with individuals, families, and professionals.
- Chair and attend multidisciplinary meetings (MDTs), reviews, and professionals' meetings.
- Build and maintain positive relationships with local authorities, commissioners, healthcare professionals, and families.
- Monitor staffing levels, rotas, and service performance to ensure effective service delivery.
- Manage incidents, complaints, safeguarding concerns, and investigations appropriately.
- Participate in the out-of-hours on-call rota to provide management support when required.
- Promote continuous improvement and positive outcomes for the people we support.
About You
We are looking for someone who is passionate about delivering outstanding care and has the confidence to lead and motivate teams within a fast-paced supported living environment.
You will have:
- NVQ Level 5 in Health & Social Care (essential)
- NVQ Level 5 in Leadership and Management (or willingness to work towards)
- At least 5 years' experience managing or supervising health and social care services
- Experience supporting adults with learning disabilities, autism, mental health needs, or other complex needs
- Excellent leadership, communication, and organisational skills
- Strong knowledge of CQC regulations, safeguarding, MCA, DoLS, and person-centred care
- The ability to work effectively with commissioners, professionals, and families
- A proactive and solution-focused approach
- A full UK driving licence (preferred)
What We Offer
- Competitive salary
- 28 days annual leave (including Bank Holidays)
- Company pension scheme
- Access to fully funded training and recognised qualifications
- Ongoing professional development and career progression
- Employee Health & Wellbeing Programme
- Supportive management team and positive working environment
- Opportunity to make a genuine difference to people's lives every day
Working Hours
- Monday to Friday
- 9:00am – 5:00pm
- Participation in the management on-call rota
- Office and community-based role across Manchester
Equality & Diversity
Comprehensive Care is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with dignity, fairness, and respect.
If you are an ambitious, compassionate leader who is passionate about delivering high-quality supported living services and making a real difference, we would love to hear from you.
Work Location: In person
Apply today and become part of a team that is transforming lives through outstanding support.
Job Type: Full-time
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Health & wellbeing programme
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising experience: 3 years (required)
- Management: 3 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
