About Us:
We are a modern physiotherapy clinic based in Parsons Green, London, with a friendly, hardworking and sociable team. We provide high-quality, evidence-based care in a welcoming, community-focused environment.
We value professionalism, teamwork, and creating a positive experience for both patients and staff.
The Role:
We are looking for an experienced Patient Services Assistant to join our front-of-house team.
This is a busy and varied role where you will be the first point of contact for patients, visitors, and clinicians, ensuring the smooth running of the clinic day-to-day.
A key responsibility is private medical insurance (PMI) billing and account management, so previous experience working in a private healthcare setting is essential.
Key Responsibilities:
- Welcome patients and provide a professional front-of-house experience
- Manage appointment bookings and clinic diaries
- Handle patient enquiries by phone, email, and in person
- Carry out general administrative duties (emails, post, deliveries)
- Manage private medical insurance billing, invoicing, and insurer communication
- Maintain accurate and up-to-date patient and insurance records
- Support clinicians with patient flow and retention
- Ensure smooth day-to-day running of the clinic
- Deliver consistently high standards of customer service
Candidate Requirements:
Essential (please only apply if you meet these):
- Previous experience working in a private healthcare setting (physiotherapy, private GP, dental, or similar)
- Experience with private medical insurance billing and administration
- Strong customer service background
- Excellent communication and interpersonal skills
- Confident multitasker in a busy environment
- Highly organised with strong attention to detail
- Computer literate
We are looking for someone who is:
- A genuine team player
- Willing to go the extra mile for patients and colleagues
- Proactive, reliable, and takes ownership of their work
- Eager to learn and continue developing professionally
- Comfortable taking full responsibility for insurance-related administration
Important Note
Due to the nature of this role, we are only able to consider applicants with previous private healthcare experience and familiarity with insurance billing systems.
Interviews:
Telephone screening will take place during the week commencing 3rd August, followed by face-to-face interviews for shortlisted candidates.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company events
- Company pension
Ability to commute/relocate:
- Fulham SW6 4QT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience with private medical insurance (PMI) billing, invoicing, or liaising with insurance companies?
- What skills do you have to support the running of a busy physiotherapy clinic?
Education:
- GCSE or equivalent (required)
Experience:
- Private Healthcare/dental: 1 year (required)
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
