We are a newly formed and rapidly growing Software-as-a-Service (SaaS) business for the Public Sector with ambitious plans for expansion through strategic acquisitions and organic growth. Backed by experienced investors and a visionary leadership team, we are building a scalable, high-performance organisation at the forefront of cloud-based solutions. We are a small team within Infoshare+ Ltd who work closely with Local Authorities across England, Scotland and Wales to detect and prevent Council Tax fraud.
We are looking for a self-starting Client Services Coordinator with a keen eye for detail, to join our friendly dynamic team. This role will assist with the daily processing of Client Accounts, managing Client Reviews and responding to calls and email from Clients and Residents. The role is a blend of Customer Service, Project Management and Data Input/Admin, using multiple systems (internal and client systems).
The ideal candidate will be confident, personable and be able to process data quickly with a high degree of accuracy as well as having experience liaising with clients to manage a project.
Duties include:
- Updating clients on project performance, ensuring they are successfully delivered on time and project boards are kept up to date
- Issuing communications and data processing responses on behalf of UK Councils using our in-house system, Profiler
- Evaluating and processing documents
- Training clients to use our bespoke software systems
- Answering calls and emails, representing Infoshareplus with professionalism
- Supporting the Operations Manager with any additional duties
Essential experience:
- Customer service
- Managing projects
- Data processing/business administration
- Experience with MS Teams
- Fast worker with excellent attention to detail
- Team player with a sense of humour
- Ability to juggle multiple clients demands at once
- Proficient in using Microsoft Office
Desirable experience:
- Knowledge of Council tax discounts/local councils
- Business Admin/Customer Service qualification
- Working in B2B environment
Employment benefits:
- Small team offering a relaxed, yet professional environment
- Hybrid and fully remote working options available
- Central Nottingham office, close to the train station and transport links
- Pension Scheme
- 25 Days Annual Leave plus Bank Holidays
- Life Assurance
- Perkbox Platform (access to discounts, wellbeing content)
- Employee Assistance Program
- Flexible working hours
Working hours:
Typical working day 09:00 - 17:30 with half-hour lunch. Flexibility is available between 8.00 and 18.00.
Job Type: Full-time
Pay: £26,300.00 per year
Benefits:
- Company pension
- Life insurance
- Referral programme
- Work from home
Application question(s):
- Do you have knowledge of council tax discounts or local councils?
- Do you have experience working in a B2B environment?
- Do you hold either a Business Admin or a Customer Service qualification?
Location:
- Nottingham, Nottinghamshire (required)
Work Location: Remote
