Overview
We are seeking an experienced and proactive Customer Service Supervisor to oversee daily customer service operations within a fast-paced facility management environment. The successful candidate will be responsible for leading the customer support team, ensuring high service standards, and maintaining excellent client satisfaction.
Key Responsibilities
- Supervise and support the customer service team
- Handle customer enquiries, complaints, and escalations efficiently
- Monitor response times and service performance standards
- Coordinate with operational teams to ensure smooth service delivery
- Prepare customer service reports and performance updates
- Train, coach, and motivate team members
- Ensure professional communication with clients at all times
- Maintain accurate records using CRM and reporting systems
Requirements
- Previous supervisory experience in customer service
- Experience within facility management, property services, or a related industry is preferred
- Strong leadership and communication skills.
- Good knowledge of Microsoft Office [Excel] and customer management systems
Pay: £35,000.00-£40,000.00 per year
Benefits:
Work Location: In person
