Join ATM Group
ATM Group is a leading contact centre delivering customer service and sales solutions for some of the UK's most recognised brands. With established offices in Leicester, Coventry, and Stockport, we're passionate about developing our people and creating long-term career opportunities.
As we continue to grow, we're looking for ambitious, customer-focused Sales Consultants who enjoy speaking with people, achieving targets, and making a real impact. If you're motivated by success and thrive in a fast-paced environment, we'd love to hear from you.
About the Role
As a Sales Consultant, you'll be the first point of contact for customers looking for utility solutions. You'll identify customer needs, provide expert advice, and recommend the most suitable products across broadband, mobile, gas, and electricity.
Success in this role comes from building trust, delivering outstanding service, and confidently converting conversations into sales.
What You'll Be Doing
- Engaging with customers through both inbound and outbound sales calls.
- Understanding customer requirements and recommending tailored utility solutions.
- Promoting broadband, mobile, gas and electricity products.
- Achieving individual sales targets and key performance indicators (KPIs).
- Processing customer orders accurately using internal systems.
- Providing clear and accurate information on products, pricing and promotions.
- Delivering an exceptional customer experience from start to finish.
- Resolving customer queries professionally and efficiently.
- Maintaining compliance with company policies and industry regulations.
- Working collaboratively with colleagues to achieve team goals.
What We're Looking For
You'll be successful in this role if you have:
- Excellent communication and interpersonal skills.
- Confidence building rapport with customers over the telephone.
- A positive, resilient and target-driven attitude.
- Strong objection-handling and negotiation skills.
- The ability to work in a fast-paced sales environment.
- Good computer skills and the ability to learn new systems quickly.
- A genuine passion for delivering outstanding customer service.
ExperienceEssential
- At least 1 year's experience in an outbound and/or inbound sales environment.
Desirable
- Contact centre experience.
- Experience selling utility or telecommunications products.
- Experience using CRM systems.
Full training will be provided to help you succeed.
What We Offer
- Competitive salary of up to £27,000 per annum
- Company pension
- Employee referral programme
- Comprehensive training and ongoing coaching
- Career development and progression opportunities
- Supportive and collaborative working environment
Location
Leicester City Centre (Office Based)
Applicants must be able to reliably commute to our Leicester office or relocate before their start date.
Requirements
- Minimum 1 year's Outbound and/or Inbound Sales experience
- Legal right to work in the United Kingdom
- Ability to work full-time from our Leicester office
Pay: £27,000.00 per year
Application question(s):
- Are you able to reliably commute to the city centre in Leicester on a full-time, in-person basis?
- Do you have the legal right to work in the United Kingdom?
- How many years of Outbound / Inbound Sales experience do you have?
- Do you have any pre-booked annual leave, travel, appointments, or other commitments that will require you to take time off if you are offered this role? This includes any leave planned during your first 6–10 weeks of employment (including training) as well as any leave already booked thereafter. If yes, please provide all dates.
- What is your notice period and earliest available start date?
- Are you able to commit to working a rotating shift pattern between 08:00 and 20:00, Monday to Sunday, on a roster of 5 working days followed by 2 consecutive days off, including weekends and public holidays as required?
Work Location: In person
