Location - Hoddesdon
Would you like to support The Fertility Foundation in achieving its goal of helping raise funds for couples and individuals in the UK to have children?
Do you enjoy working in a busy fast paced environment to maximise sales through high standards of customer service?
Joining The Fertility Foundation as part of our dynamic Retail Team, you will play a vital role in raising the funds that enable us to support couples and individuals across the UK who need financial assistance to access IVF treatment. Through your contribution, you will help turn the dream of starting a family into a reality for those facing the challenges of infertility.
We are seeking an experienced and dynamic Shop Manager at our Hoddesdon store to oversee daily operations in our retail environment. The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a passion for delivering outstanding customer service.
As a Shop Manager, you will be responsible for managing staff, ensuring the shop runs smoothly, and driving sales while maintaining a positive shopping experience for our customers.
Our retail teams work on a rota to meet the needs of the shop, so flexibility is essential. This role includes weekend work and follows a 5 days over 6 shift pattern.
Responsibilities
- Manage day-to-day operations of the shop, ensuring high standards of service and cleanliness are maintained.
- Supervise and lead a team of sales associates, providing guidance and support to foster a productive work environment.
- Train new staff members on shop policies, procedures, and customer service excellence.
- Implement effective time management strategies to optimise staff schedules and enhance productivity.
- Maintain inventory levels by overseeing stock management and placing orders as necessary.
- Develop sales strategies to meet targets while actively engaging with customers to promote products.
- Ensure compliance with health and safety regulations within the shop.
- Handle customer inquiries and complaints with professionalism, demonstrating excellent phone etiquette.
- Foster a welcoming atmosphere that encourages repeat business and customer loyalty.
Qualifications
- Proven experience in retail management or a similar supervisory role is essential.
- Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Excellent organisational skills with keen attention to detail.
- Proficient in time management with the ability to prioritise tasks effectively in a fast-paced environment.
- Strong sales skills with a track record of achieving targets in a retail setting.
- Exceptional communication skills, both verbal and written, to engage with customers and staff alike.
- A positive attitude towards problem-solving and adaptability in handling various situations.
Join us as we strive to create an exceptional shopping experience for our customers while fostering an engaging work environment for our team!
Job Types: Full-time, Permanent
Benefits:
Due to the nature of this role there will be an element of manual handling and physical activity involved. You may also be required to work alone from time to time. For this reason we are unable to accept applications from anyone under the age of 18.
Please note that this role is subject to a range of pre-employment checks which may include a DBS check. You will also need to have an existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
The Fertility Foundation is committed to making our recruitment processes accessible to all.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.
Expected hours: 37.5 per week
Work Location: In person
Applications will be considered as they are received, and we may close the vacancy once we find the right candidate.
Email: [email protected]
Please send us:
A short covering letter explaining:
- Why this role interests you.
- What relevant retail experience you would bring.
- What you believe makes a great charity retail experience.
We value authenticity and individuality, so please make your application personal. We want to understand what motivates you, what you would bring to the role and why the opportunity excites you.
Pay: £25,000.00 per year
Benefits:
Work Location: In person
