Working hours: 37 hours per week
Contract type: Permanent
Lead and develop vital 24/7 services that support communities, independence and wellbeing.
We are seeking an experienced and commercially minded leader to oversee our 24/7 Helpline, Out of Hours and CCTV services, driving operational excellence, service innovation and sustainable growth.
Reporting at a senior level, you will lead Service Managers and work closely with local authorities, healthcare partners, community organisations and technology providers to deliver high-quality services while identifying new opportunities for growth and partnership.
A key aspect of the role will be ensuring services are well-positioned to respond to and capitalise on opportunities arising from Local Government Reform and changes across Adult Social Care, supporting the development of future-focused, integrated services.
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Lead the delivery, resilience and continuous improvement of 24/7 customer-focused services.
- Develop and implement growth strategies to increase income and expand service reach.
- Drive innovation, service transformation and digital health solutions.
- Prepare services for the impacts and opportunities arising from Local Government Reform and wider social care changes.
- Manage performance, budgets, KPIs and risk.
- Build strong partnerships across public, private and voluntary sectors.
- Shape the future development and commercial opportunities of CCTV and monitoring services.
You will have:
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Significant senior management experience in a service delivery environment.
- Proven success in business development, income generation and partnership working.
- Experience leading operational managers and multi-disciplinary teams.
- Strong financial, performance and risk management skills.
- Excellent stakeholder engagement and communication abilities.
- Knowledge of telecare, digital health, community services, adult social care or local government services would be advantageous.
- An understanding of the challenges and opportunities presented by Local Government Reform and Service Integration.
- Have a full driving license
This is an opportunity to lead services that make a real difference to people's lives while helping shape the future of preventative support, digital health and community safety services. You'll play a key role in preparing services for a changing local government landscape, ensuring they remain sustainable, innovative and responsive to community needs.
Apply today and help shape the future of 24/7 support services.
When applying, please ensure you include a copy of your CV and a supporting statement.
For a copy of the job description, please click here.
Amphora Trading Ltd has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
