The Role
As a Control Room Operator, you will play a key role in monitoring and managing Scotland’s trunk road and motorway network, helping to keep road users informed and traffic moving safely and efficiently.
Please note: This is not a security industry position.
Key Responsibilities
- Monitor the Scottish trunk road network using CCTV and Intelligent Transport Systems (ITS)
- Manage both planned and emergency incidents across the network
- Operate variable message signs, motorway signalling systems and traffic signals
- Liaise with partner agencies including Police Scotland, road operating companies, roadside engineers, Transport Scotland and the Met Office
- Provide accurate and timely travel information through the Traffic Scotland website, social media channels and stakeholder reporting
Salary & Benefits
- £28,000 per annum
- Enhanced overtime rate (time and a half)
- Employer pension contributions
- Comprehensive training in CCTV and ITS systems
- Regular overtime opportunities
- Secure on-site parking
- Kitchen facilities
- Shower and changing facilities
Working Pattern
- Full-time (average 40 hours per week)
- Rotating shift pattern: 2 day shifts, 2 night shifts, followed by 4 days off
- 12-hour shifts
- Includes weekends and public holidays
Skills & Experience Required
- Standard Grade, GCSE or equivalent qualification
- Minimum 2 years’ experience in a customer service, control room or operational environment
- Strong written communication skills
- Clear verbal communication ability
- Good geographical knowledge of Scotland and its trunk road and motorway network
- Applicants should live within reasonable commuting distance of South Queensferry
This is not a security industry role.
Job Type: Full-time, Permanent
Location: On-site, South Queensferry
Benefits: Company pension and on-site parking
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Work Location: In person
