Experienced E-commerce Credit Controller
Job Title: E-commerce Credit Controller
Location: Padiham, Lancashire
Company: What More UK Limited
Reporting To: Group Financial Accountant
Hours: Monday to Friday, 8:30am – 5:00pm
Salary: Competitive, dependent on experience
What More UK Limited is one of the UK's leading manufacturers of plastic injection moulded and pressed metal housewares. Based in Padiham, Lancashire, we design, manufacture and distribute a wide range of household products to retailers across the UK and international markets. As our e-commerce and online retail channels continue to grow, we are seeking an organised and proactive E-commerce Credit Controller to support the finance function and help maintain strong customer relationships.
Role
The E-commerce Credit Controller will be responsible for managing customer accounts, ensuring timely collection of outstanding debts, reconciling payments received from online marketplaces and e-commerce customers, and reducing credit risk while supporting sales growth. The role requires close collaboration with the finance, sales, customer service and e-commerce teams.
Key Responsibilities
Credit Control
- Proactively manage and collect outstanding debts from e-commerce and online retail customers.
- Monitor customer accounts and ensure invoices are paid within agreed credit terms.
- Maintain accurate records of customer communications, payment arrangements and account activity.
- Resolve queries and disputes that may delay payment.
- Produce regular aged debt reports and highlight potential risks.
E-commerce Account Reconciliation
- Reconcile payments received from online platforms and marketplaces.
- Investigate payment discrepancies, chargebacks, deductions and claims.
- Match payments to invoices and customer accounts accurately.
- Ensure customer ledgers remain up to date and accurate.
Credit Risk Management
- Assess new customer credit applications and recommend suitable credit limits.
- Monitor existing customer creditworthiness and payment performance.
- Escalate high-risk accounts and recommend appropriate action where necessary.
- Assist with reducing bad debts and improving cash collection performance.
Reporting & Administration
- Maintain accurate customer records within the ERP/accounting system.
- Prepare weekly and monthly debtor reports.
- Support month-end procedures, including account reconciliations.
- Assist with audit requirements and finance team projects when required.
Customer Service
- Build positive professional relationships with customers.
- Respond promptly to customer account enquiries.
- Work collaboratively with internal departments to ensure issues are resolved efficiently.
Skills & Experience
Essential
- Previous experience in credit control, accounts receivable or sales ledger.
- Strong reconciliation and problem-solving skills.
- Good understanding of credit control processes and debt collection techniques.
- Excellent communication and negotiation skills.
- High level of accuracy and attention to detail.
- Competent in Microsoft Excel and Microsoft Office applications.
- Ability to prioritise workload and meet deadlines.
Desirable
- Experience working with e-commerce customers, online retailers or marketplace platforms.
- Experience using Sage 200.
- Knowledge of VAT and customer account management.
- Experience within a manufacturing environment.
Personal Attributes
- Organised and self-motivated.
- Confident communicator.
- Commercially aware and customer-focused.
- Reliable and trustworthy.
- Team player with a positive attitude.
- Able to work independently and use initiative.
Apply Today
If you are an experienced E-commerce Credit Controller looking to take the next step in your career with a leading Lancashire manufacturer, we would love to hear from you.
[email protected]
Danielle Sharp, Group Financial Accountant
What More UK Limited, Pendle Court, Mead Way, Padiham, Lancashire. BB12 7NG
"Manufacturing quality housewares in Britain for over 25 years."
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
