We have an exciting opportunity to become our new Food and Beverage Supervisor at one of our conference venues in Birmingham, B4 7ET.
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.
This is a permanent position working 40 hours per week, 5 days over 7 on a rota basis. Your shifts will include early mornings and late evenings, so flexibility is essential.
We're looking for an experienced Food & Beverage Supervisor who thrives in a fast paced hospitality environment. You'll be a confident leader who can inspire and motivate a team of around 20 people while remaining hands on in the day to day operation. Working closely with the Restaurant Manager, you'll help deliver exceptional food and service standards across the restaurant, bar, conference and hospitality facilities.
Based at Conference Aston Hotel, you'll support a busy operation serving around 500 customers each day. From breakfast service and restaurant dining to private dinners, themed buffets, corporate hospitality and events, no two days are the same. You'll play a key role in ensuring every guest receives a first class experience.
We're looking for someone with previous supervisory experience who is commercially aware and able to balance outstanding customer service with efficient operations. You'll have excellent communication skills, a keen eye for detail and the confidence to lead restaurant and event shifts, support the training and development of your team, and work closely with the kitchen to deliver seamless service.
You'll also be responsible for maintaining high food safety and hygiene standards, supporting stock control and ordering, completing food safety records and ensuring company policies and procedures are followed. Experience using Microsoft Office and general computer systems is essential.
Responsibilities:
- Lead and support restaurant, bar and hospitality service to deliver an exceptional customer experience.
- Supervise and motivate a team of around 20, providing coaching and on the job support.
- Oversee restaurant and event shifts, ensuring service runs smoothly and efficiently.
- Deliver food and beverage service across breakfast, restaurant dining, private functions and conference hospitality.
- Support stock control, ordering and stock takes to maintain product availability.
- Complete food safety records and ensure high standards of food hygiene and cleanliness are maintained.
- Work closely with the kitchen team to ensure seamless service and effective communication.
- Handle customer queries and complaints professionally, taking appropriate action where required.
- Ensure company policies, procedures and health and safety standards are followed at all times.
- Support the Restaurant Manager with the day to day running of the department and team development
OUR CULTURE:
- Craft at our core – we pride ourselves on our craft-skilled chefs who create wonderful fresh food from scratch.
- Quality, seasonal ingredients – 300+ British suppliers and our chefs can source locally.
- Freedom to create – our teams love to cook up exciting food themes and pop-ups to keep the food fun.
- Support like no other – our business was founded by family and we have stayed true to those same family values of nurturing development, protecting our values and building trust and loyalty.
- We believe in tailored training and opportunities to build your career with us.
WILSON VALE PERKS:
- Our working environment is fun and inspiring, with excellent career development opportunities
- Craft Works – Free craft-focused career development training programme
- Paid training bespoke to you
- Access to our Employee Assistance Programme- your wellbeing is very important to us
- Online employee benefits scheme - monetary savings on everyday items!
- Your Birthday off every year after 1 years’ service.
- Enhanced Maternity Pay
Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams – everyone at has a voice.
