Location: Basrah Lounge
Job Type: Full-time
Salary: Competitive (dependent on experience)
About Us
Basrah Lounge is a busy and welcoming restaurant committed to delivering outstanding food, service and customer experiences. We are looking for an organised, proactive and reliable Administrator / Office Manager who will also work closely with management to support the smooth day-to-day running of the restaurant.
Key Responsibilities
- Provide administrative support to the restaurant management team.
- Assist the General Manager with the daily operations of the restaurant.
- Help oversee the smooth running of front-of-house and back-of-house operations when required.
- Answer telephone calls, emails and customer enquiries professionally.
- Manage restaurant bookings and assist with event planning.
- Organise staff rotas and maintain attendance and holiday records.
- Support recruitment by arranging interviews, onboarding new staff and maintaining employee files.
- Process invoices, supplier statements and purchase orders.
- Liaise with suppliers and place food, beverage and restaurant supply orders.
- Maintain accurate filing systems and business records.
- Assist with payroll administration and staff documentation.
- Prepare reports and update spreadsheets for management.
- Ensure licences, compliance documents and health & safety records are up to date.
- Support managers in resolving customer queries and complaints professionally.
- Help supervise staff during busy periods and provide operational support where needed.
- Monitor stock levels and assist with stock ordering and inventory management.
- Ensure high standards of cleanliness, organisation and customer service are maintained throughout the restaurant.
- Carry out any additional administrative or operational duties required to support the management team.
Requirements
- Previous experience in administration, office management or hospitality management.
- Experience within a restaurant or hospitality environment is desirable.
- Excellent organisational and multitasking skills.
- Strong communication and customer service abilities.
- Confident using Microsoft Office (Word, Excel and Outlook).
- Ability to work in a fast-paced environment and prioritise workload effectively.
- Professional, reliable and trustworthy.
- A proactive attitude with the ability to work independently and as part of a team.
- Flexible to assist with restaurant operations when required.
What We Offer
- Competitive salary.
- Opportunities for career progression into a management role.
- Friendly and supportive working environment.
- Staff meals during shifts.
- Employee discounts.
- Ongoing training and development.
If you're an organised individual who enjoys administration but also likes being involved in the day-to-day running of a busy restaurant, we'd love to hear from you. Apply today with your CV and become part of the Basrah Lounge team.
Pay: £2,000.00-£2,500.00 per month
Benefits:
- Free parking
- On-site parking
Experience:
- Restaurant management: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Trafford M17 1DQ (required)
Work Location: In person
