StreetLink London plays a vital role in supporting people sleeping rough to access the services and support they need.
Through assessment, advice, advocacy and partnership working, the service helps improve outcomes for people experiencing rough sleeping across all 32 London boroughs.
We are looking for an experienced Service Manager to lead the strategic development and day-to-day delivery of StreetLink London. Managing a team of Assessment Workers, a Coordinator and volunteers, you will drive service quality, monitor performance against key targets and work collaboratively with commissioners and partners to ensure the service continues to respond effectively to changing needs across London's rough sleeping sector.
In this role you will:
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Lead, motivate and develop a high-performing team, ensuring excellent service delivery and positive outcomes for clients
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Oversee service performance, monitoring KPIs, analysing data and producing reports for commissioners and stakeholders
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Build and maintain effective partnerships with local authorities, rough sleeping services and other key organisations to strengthen pathways and improve outcomes for people sleeping rough
The role is based at the St Mungo's Head Office in Farringdon. Office hours are Monday – Friday.
About you
We are looking for a collaborative and resilient leader who can support a high-performing team and drive continuous service improvement. You'll be confident managing a complex service, building effective partnerships and using data and insight to improve outcomes. Thriving in a fast-paced environment, you'll be comfortable leading through change and identifying opportunities to enhance service delivery.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date, 10am on: 3rd September 2026
Interview and assessments on: TBC
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
