Full-Time Office Administrator Cheltenham, Gloucestershire
Location: Cheltenham (office-based)
Hours: Full-time, Monday to Friday, 08:30–16:30
Estimated start date: June 2026
Reporting to: Business and Trainer Support (Head of Department)
Company Overview
Tidal Training Ltd (Part of Realise Training Group) is a national healthcare training provider delivering specialist training courses across the UK.
Our Cheltenham HQ team supports the coordination and delivery of healthcare and clinical training for organisations nationwide.
We are proud to be a professional, values-led organisation focused on quality, people and purpose.
Our office environment is calm, organised, supportive and very busy. We are looking for somebody who enjoys structured administrative work, takes pride in attention to detail and wants to grow within a long-term role.
Role Overview
We are seeking a highly organised and proactive Office Administrator to join our Cheltenham-based HQ team on a permanent, full-time basis.
This role will initially focus on core office administration, trainer support and operational coordination. As your knowledge and confidence grow, there will be opportunities to become increasingly involved in client relations and wider business support responsibilities.
This is an excellent opportunity for somebody who wants to build a long-term career within a growing professional organisation.
The successful candidate will be calm, reliable, organised and professional, with excellent communication skills and strong attention to detail.
Due to the nature of our work, excellent written and spoken English is essential.
Key Responsibilities
- General office administration and operational support
- Supporting trainers and the wider HQ team with day-to-day coordination
- Answering incoming calls and responding to emails professionally
- Creating, filing and sending certificates and course documentation
- Preparing and printing course materials
- Updating spreadsheets, records and internal systems accurately
- Supporting clients with course information and administration
- Assisting with scheduling and coordination tasks
- Maintaining professional standards and confidentiality at all times
Progression & Development
As part of the role, the successful candidate will gradually gain experience in:
- Client relations and communication
- Training coordination
- Business operations support
- Trainer liaison and scheduling
- Healthcare training administration
We value long-term team development and enjoy building roles around individuals’ strengths over time.
Essential Requirements (Must-Haves)
Applicants must demonstrate the following:
- Must live in Cheltenham or the surrounding area and be able to work fully office-based
- Highly competent, localised English language skills, both written and verbal
- Highly organised and methodical
- Friendly, professional and polite
- Calm and able to work effectively in a busy office
- Proactive and willing to learn
- Confident communicating by telephone and email
- Reliable, adaptable and supportive as part of a small team
- Accurate with excellent attention to detail
- Comfortable using Microsoft Office and Excel
Skills, Experience & Attributes
- Excellent communication skills, including handling inbound and outbound calls
- Strong administrative and organisational capability
- Ability to manage multiple tasks accurately and meet deadlines
- Flexible and adaptable to changing priorities in a fast-paced environment
- Confident IT user (Microsoft Office and CRM systems)
- Proven ability to handle confidential information appropriately
- Reliable, proactive and able to work independently and as part of a small team
- Highly literate, with strong customer service and client relationship skills
- Previous experience within a corporate, training, healthcare or regulated environment is advantageous
Recruitment Process
- CVs will be reviewed in July 2026
- Telephone interviews will be conducted first
- Face-to-face interviews will follow for shortlisted candidates
- Interviews expected late July 2026 (subject to application volumes)
Please note:
- Telephone applications cannot be considered
- This is a full-time, office-based role in Cheltenham town centre
- There is no onsite parking at the office.
Salary & Benefits
- Starting salary: £24,800 per annum (based on 37.5 hours per week)
- Probationary review: Upon successful completion of 6-month probation, you will then be eligible for a discretionary performance-related bonus.
- Performance-related bonus on completion of probation period: Eligibility for a discretionary bonus, subject to individual performance and business results
- Health Shield Cash Plan: Following successful completion of your probationary period, you will be eligible to join the Company's Health Shield healthcare cash plan. This provides access to a range of everyday healthcare benefits, which may include cashback towards dental treatment, optical care, physiotherapy, chiropractic and osteopathy treatment, health screenings, prescriptions and other wellbeing services (subject to the terms of the scheme in place at the time).
- Employee Assistance Programme (EAP): Confidential 24/7 access to professional support, including mental health, wellbeing, financial and legal advice
Additional benefits include:
- Full-time, permanent role
- Stable Monday–Friday working hours
- Small, supportive office-based team
- Purpose-driven organisation delivering training that makes a real difference
Job Type: Full-time
Pay: From £24,800.00 per year
Benefits:
Application question(s):
- Can you work in a quiet and busy office?
Education:
- A-Level or equivalent (required)
Experience:
- Office Administrator: 1 year (preferred)
Language:
Location:
- Cheltenham GL50 3PN (required)
Work Location: In person
