Assistant Manager - New Opening
Siren City Bars, Cheltenham (The Brewery Quarter)
About Us
Siren Craft Brew has been at the forefront of the UK craft beer movement since 2013, consistently ranked among the world's top 100 breweries on RateBeer. We are bold, flavourful and uncompromising, and that spirit runs through everything we do, including our bars and pubs.
Siren City Bars is our growing hospitality arm, operating a collection of distinctive venues that share our passion for great beer, exceptional hospitality and genuine community. We are bringing that same energy to Cheltenham, and we're looking for an exceptional Assistant Manager to be part of a friendly, creative and inclusive team, full of people who care about what they do.
Job Specifics
· Total package: up to £36,000 per annum (base + tronc)
· Base salary: up to £32,000 (dependent on experience)
· Tronc: £4,000–£7,000 per annum
· Location: Cheltenham
· Contract: Full-time, permanent
· Hours: 45 hours per week (including weekends and evenings)
· Reporting to: General Manager + Assistant General Manager
· Working from week commencing 14th September
The Role
As Assistant Manager we are seeking a dynamic and motivated individual, focusing on delivering exceptional hospitality and enhancing the overall guest experience. This role is a customer service focused leadership role ideal for individuals with a passion for customer service and attention to detail.
You will assist in the daily operations of the venue, support the management team, and act as a key point of contact for guests and staff.
Key Responsibilities:
- Foster a positive, inclusive team culture which aligns with Siren's values
- Provide top level customer service and engagement with guests
- Greet and interact with guests to ensure an exceptional experience
- Resolve guest concerns or complaints promptly and professionally
- Assist in staff supervision, including shift preparation and team motivation
- Maintain a high standard of cleanliness, presentation, and ambiance throughout guest areas
- Collaborate with the kitchen, marketing team and other Front Of House Managers to ensure seamless service delivery
- Maintain up-to-date knowledge of services, offerings, and promotions to make appropriate recommendations to guests
- Assist with training new staff on hospitality standards and service protocols
- Monitor and report guest feedback to help shape ongoing service improvements
- Aiding in day-to-day running of the venue, taking a lead on shifts in the absence of Senior Management
Skills and Experience Required
· Proven experience as a manager/ supervisor in a high-volume bar, pub or restaurant
· Excellent people manager, lead by example and bring the best out of those around you
· Passion for craft beer and hospitality (you don't need to be a brewer, but you do need to care)
· Experience in training staff in a fast-paced environment
· A genuine commitment to delivering exceptional guest experiences
Benefits
· Company pension scheme
· Discounts across all Siren venues
· 28 days paid holiday
· Genuine career development within a growing hospitality group
· Opportunity to shape a brand new venue from the ground up
· Be part of one of the UK's most exciting craft beer businesses
Job Type: Full-time
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
