TO APPLY: PLEASE COMPLETE THE QUESTIONNAIRE: https://forms.gle/j7gRWTyin6oLzddd8
Every patient’s experience with us begins at the front desk - on the phone or at the door. It is one of the most important jobs in the clinic and we are looking for exactly the right person to own it. Before we describe the role, let us describe the person.
IS THIS YOU?
If you read this list and keep nodding, we should probably talk.
- You love being busy. A full, buzzing clinic gives you energy, not anxiety.
- You move quickly and naturally between tasks - phone call, patient at the desk, email coming through, follow-up call - without losing your place in any of them.
- You pick up the phone without being asked. Outbound calls feel natural, not uncomfortable. You would rather have a quick conversation than send an email and wait.
- You finish what you start. Every time. Without being chased.
- You are warm and confident on the phone, and a nervous patient feels better after speaking to you.
- You are precise with records and systems - inaccuracy genuinely bothers you and you take personal pride in getting it right.
- You spot what needs doing and do it, rather than waiting to be told.
- You enjoy a day where no two hours look quite the same.
THE HONEST VERSION
Let us be straight with you. This is not a quiet admin job. The phone rings while a patient is standing right in front of you. The diary can shift as you work. Patients need following up before they forget to rebook.
The pace is busy. The variety is constant. The standard is high.
You will often be the only person on the desk. That means real ownership and nobody looking over your shoulder but it also means the day is yours to hold together. If you need someone beside you to stay on top of things, this will feel exhausting rather than satisfying.
Being the only one on the desk is not the same as being on your own. You are part of a small, close-knit team that holds a high standard and backs each other up. We need people who are strong enough to run the desk alone and generous enough to make everyone around them better. Both matter here at Elite Physiotherapy. One without the other does not work.
If you love being flat out, move quickly between things without dropping anything, and find it genuinely satisfying to get to the end of a big day with nothing left undone, you will thrive here. If you would rather a predictable, one-thing-at-a-time, slower pace role, that is completely fine. But this honestly is not it, and we would rather be upfront now than have either of us find out the hard way.
ABOUT US
At Elite Physiotherapy, our core focus is to help athletes and people who value their health to live free from pain and achieve success with their rehabilitation needs. We have built a clinical methodology around that, delivered across two locations in Mid Ulster and growing to four by 2027.
We believe brilliant care starts the second a patient reaches out, long before they ever meet a therapist. The front desk is the heartbeat of that experience, which is exactly why this is one of the most important roles in the whole clinic.
We are here to change how people live and move, not just ease a niggle and send them off. That starts long before anyone meets a therapist - with how fast the phone is answered, and how a worried patient is spoken to when they ring.
THE ROLE IN ONE LINE
To be the fast-moving, dependable heartbeat of our front desk picking up every thread, following every lead, finishing every task, and making every patient feel like the most important person in the room.
A DAY ON THE DESK
You arrive, check the diary, and you are already thinking two steps ahead. The morning fills fast with patients arriving, phones going, payments to take, new enquiries to book, messages to reply to. You move between it all quickly and calmly, keeping every thread live.
Part of your day is set aside for outbound calls, and it is not squeezed in around everything else. Following up on leads who enquired but did not book. Checking in with patients who are due back. You do not wait for the phone to ring - you pick it up.
By the end of the day, the diary is in good shape, the records are accurate, nothing has slipped, and a patient or two have commented on how well looked after they felt. That is a good day. You will have a lot of them.
WHAT GOOD LOOKS LIKE
Patients walk in and feel instantly at ease. The phone is answered quickly and warmly. The diary is full and flowing. No lead goes cold. No follow-up gets forgotten. Payments and rebookings happen without a second thought. When the desk gets busy, you stay calm and keep everything moving. In short, the front desk simply runs — and every patient leaves feeling that they matter to us.
WHAT YOU WILL DO
- Front of house. Welcome every patient warmly and make them feel genuinely looked after, from hello to goodbye.
- Own the phones. Answer with warmth, book appointments and turn enquiries into booked patients. Patients overdue a rebook? You call. This is one of the most important parts of the role.
- Keep the diary flowing. Check patients in, take payments, rebook the next visit, and handle cancellations calmly and efficiently.
- Run the admin that keeps us moving. Patient records, invoicing, and follow-ups - all done right, done completely, the first time.
- Help patients say yes to the care they need. Guide them to the right next step with warmth and confidence, never pressure.
- Back up the team. Be a brilliant teammate to the admin staff, physiotherapists and the wider clinic, so everything runs like clockwork.
- Keep nothing on the back burner. If something needs doing, you do it. You do not accumulate loose ends.
WHO WE ARE LOOKING FOR
- Energised by a busy, fast-paced environment where no two hours look the same.
- Naturally quick to move between tasks without losing anything along the way.
- Confident and warm on the phone — including outbound calls and follow-ups.
- Precise with records and systems, because accuracy matters to you personally.
- A finisher. You complete things fully, without being reminded.
- Reliable at your core — the person who gets the basics right every single time.
- A real team player who wants the whole clinic to win.
- Self-sufficient. You can run the desk on your own without needing someone beside you to keep you on track.
THE PRACTICAL DETAIL
- Location. Cookstown clinic.
- Hours. 40 hours per week. Monday, Tuesday, Wednesday and Friday, 8am to 4pm. Thursday, 1pm to 9pm
- Annual leave. 28 days per year, which includes the 9 statutory bank holidays observed in Northern Ireland. That leaves 19 days for you to book as you choose.
- Benefits. Private medical insurance, structured training and onboarding, and a team that invests in you.
WHAT IS IN IT FOR YOU
A fast-moving, genuinely rewarding role where your contribution is felt every single day. A close-knit, high-performing team that holds itself to the same standards it holds you to. Full structured onboarding so you know exactly what good looks like before you are expected to deliver it. And a role with real visibility - you are not in the background here.
Pay: £12.71-£13.00 per hour
Benefits:
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
