Job Ref: BEA2858
Branch: Beannchor Group
Location: Beannchor Group, Belfast
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 21/07/2026
Closing date: 30/07/2026
Reservations Coordinator – Full-Time Position at Beannchor Central Reservations
(The Merchant Hotel Bullitt Hotel)
Beannchor Central Reservations is seeking a dedicated, detail-oriented Reservations Coordinator to join our growing team. As we continue to expand our portfolio across Belfast and Ireland, with the extension of Bullitt Belfast and the launch of our first property in Dublin, this is an exciting opportunity to become part of a dynamic and evolving hospitality group.
In this role, you will be responsible for managing reservations for two of our premier properties: The Merchant Hotel and Bullitt. You will play a key role in delivering exceptional customer service, ensuring accurate booking management, and providing guests with a seamless reservation experience from enquiry through to confirmation.
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About the Properties
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The Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.
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Bullitt Hotel: An urban, city-centre property with 74 contemporary rooms.
Job Details
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Rate of Pay: disclosed at interview
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Positions Available: Full-Time 40 hours
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Location: Our office is conveniently located on High Street, providing easy access to bus and train routes.
Key Responsibilities
As a Reservations Coordinator, you will:
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Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
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Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
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Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
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Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
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Ensure Accuracy: Process all customer requests with precision and attention to detail.
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Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.
What We’re Looking For
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Customer Service Enthusiast: A passion for delivering outstanding customer experiences.
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IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
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Effective Communication: Excellent verbal and written communication skills.
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Sales Confidence: Comfortable upselling products and services.
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Attention to Detail: Methodical approach with high attention to detail.
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Listening Skills: Exceptional listening and understanding of customer needs.
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Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.
Why Join Us?
Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.
Click here to learn more about being a reservationist at Beannchor
Hours of Operation
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Weekdays: 8:00 AM to 7:00 PM (Monday to Friday)
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Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday)
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Rotation: Typically, you’ll work 1 in 4 weekends, depending on business needs. Rota is issues 4 weeks at a time to allow for a work life balance.
Benefits
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Competitive Salary
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29 Days Holiday
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Paid Overtime
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Flexible Rota: To accommodate personal requests.
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Training Opportunities: Access to in-house and online training courses.
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Staff Discounts: Including friends and family rates at our properties.
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Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel.
Ready to Apply?
Take the next step in your career and apply today! Applications close on 30th July 2026. Don’t miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where you’ll create unforgettable experiences for our guests every day.
#INDOTH #ReservationsCoordinator #Reservations
At Beannchor we are always on the lookout for talented individuals with a passion for hospitality. We have a range of roles available across our diverse portofolio of hospitality venues, which includes everything from five-star hotels to innovative restaurants, vibrant bars, family-friendly pizzerias and nightclubs.
