Company Overview
Platinum Services Oxford Ltd is dedicated to supporting students in the and around the world by providing expert guidance and assistance to help them start their degree programs at their desired universities. Our team of academic specialists is committed to making the university application process smooth, accessible, and successful for every student.
Job Summary
We are seeking a dynamic and motivated Retention Executive to join our team! In this role, you will be the key point of contact for our students, ensuring they stay engaged and satisfied throughout their journey. Your energetic approach and excellent communication skills will help foster strong relationships, promote additional services through upselling, and contribute to our mission of student success. Fluency in both Spanish and English, along with multilingual capabilities, will enable you to connect with a diverse student base effectively.
Responsibilities
- Engage with students via phone, email, and chat to provide ongoing support and address inquiries with professionalism and enthusiasm
- Maintain accurate data entry of student interactions, preferences, and feedback in our CRM system
- Build rapport with students by demonstrating excellent phone etiquette and communication skills
- Analyze student needs and offer tailored solutions to enhance their experience and encourage continued engagement
- Promote additional services or programs through strategic upselling while ensuring a positive customer experience
- Collaborate with team members to share insights on student retention strategies and improve service delivery
- Conduct follow-up communications to ensure student satisfaction and gather feedback for continuous improvement
Experience
- Proven experience in customer service, sales, or retention roles, preferably within an educational or service-oriented environment
- Strong data entry skills with attention to detail for maintaining accurate records
- Bilingual proficiency in Spanish and English is required; additional multilingual skills are a plus
- Excellent communication skills with the ability to handle phone conversations professionally and courteously
- Demonstrated analysis skills to understand student needs and identify opportunities for upselling or engagement
- Familiarity with phone etiquette best practices and active listening techniques
- Experience in using CRM systems or other data management tools is preferred
Join us as a Retention Executive and be part of a passionate team dedicated to empowering students on their educational journeys!
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Work Location: In person
