Safran – Here, we craft excellence together.
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions.
The Customer Quality Assurance Lead is a specialist role, acting as a link between Safran Electrical & Power UK Ltd and the Customer, to ensure engineering design and production standards meet customer, safety and regulatory (EASA, CAA) standards, focusing on risk mitigation and process compliance.
It's a senior role responsible for implementation and oversight of the customer support program,
bridging the gap between 21G production organisation and the consumer; overseeing complaints, investigation requests, and continuous improvement in accordance with airworthiness requirements.
The Customer Quality Assurance Lead will be the business specialist, familiar with the customers contract requirements and leading program teams to contract expectations fulfilment by following established business processes.
Key responsibilities:
- Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment
- Represent customer interests on site when supporting programs and production
- Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC
- Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits
- Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business.
- Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer.
- Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance
- Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirements
