Job reference 339665
Operational Support Manager
Salary £54,088 per annum, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service
£375 per month job needs car discount, company pension scheme with highly competitive contribution rates
Permanent, Full time, 41 hours per week
To cover the South East, Anglia & Greater London
Join us as an Operational Support Manager and play a key role in shaping how we deliver excellence every day. In this key position, you’ll lead the embedding and evolution of our Operating System across our Delivery units within a defined area, working closely with teams to build capability, strengthen performance, and drive sustainable results.
The role
As Operational Support Manager, you will work closely with operational teams, functional SMEs, and regional leadership to support monthly unit reviews, strengthen problem solving capability, and reinforce disciplined ways of working.
A key aspect of the role is to conduct daily site visits to operational units to drive performance and support with the following:
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Embedment of the Operating System, ensuring the core principles, behaviours, and routines are applied and sustained, driving operational performance
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Coach leaders and teams in the effective use of Operating System tools and performance improvements
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Conduct daily site visits and monthly unit reviews, to improve safety, quality, delivery, cost, productivity, and engagement KPIs (SQDCPE), ensuring data quality and performance conversations
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Enable teams to identify, prioritise, and deliver improvement opportunities aligned to business goals. Develop and maintain Value Stream Maps to identify waste, flow constraints, and improvement opportunities
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Support teams to address recurring or complex problems using structured problem solving and route cause analysis techniques
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Drive a focus on standardisation, simplifying and optimising operational processes to improve SQDCPE
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Work closely with Functional SMEs and support national trials related to improvement activity
Location:
The role covers approx. 40 of our larger, more complex units within the South East, East Anglia and Greater London. Extensive travel is required with site visits (Monday to Thursday) and occasional overnight stays. A full UK driving licence is essential.
About you
You need to demonstrate the following skills and experience upon your CV:
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Proven experience of continuous improvement tools and techniques, lean thinking, process mapping and value stream mapping
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Experience supporting change in a unionised operational environment
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Relevant industry experience within mail operations or high volume environments (e.g. logistics, manufacturing, utilities)
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Knowledge and understanding of end to end operational pipeline environments, including flow, constraints, dependencies, and value creation
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A highly credible practitioner and coach with the ability to challenge constructively and provide workable solutions in complex operational environments
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Strong people and team leadership skills, with the ability to build capability, influence at all levels
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Excellent communication and stakeholder management skills, confident facilitator of performance reviews and improvement discussions
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Highly organised and self motivated
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Strong analytical capability, with a track record of data driven decision making performance improvement
Closing Date: Sunday 5th July. Please note, this advert may close early if the appropriate number of applications has been reached.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to permanent employees
Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
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