Job Ref: INT25586
Branch: Holiday Inn Express London-Excel
Location: Holiday Inn Express London-Excel
Salary/Benefits: £30760.02 Per Annum
Contract type: Permanent
Hours: Full Time
Shift pattern: Night shifts, Monday–Sunday (23:00–07:00).
Hours per week: 40
Posted date: 13/07/2026
Closing date: 24/08/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa and all benefits of being IHG Employee.
- Becoming part of the IHG Hotels Resorts family, one of the world’s leading hotel companies - which means global opportunities.
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
- Paid breaks and 28 days holidays including bank holidays
- Starting salary above national minimum wage
- Free staff parking
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
A day in the life of…
As our Nights Guest Service Assistant you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- This is a full time role candidate must have valid right to work for full time without any visa restrictions
- Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
- Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
- Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
- Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
- Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
- Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
**Please note that we will only be accepting applicants who are age 18 or above for this role**
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
About The Holiday Inn Express London Excel
A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express® London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues.
Holiday Inn Express® Hotels
Do you want to work for one of the world’s fastest growing hotel brands?
Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.
