Summary
Level 2/3 IT Support Engineer with expertise in Azure Cloud Infrastructure, Network Architecture, and Hybrid IT environments. Experienced in delivering advanced technical support, infrastructure management, and cloud-based solutions.
Core Responsibilities
- 2nd and 3rd line support (remote and on-site)
- Incident, problem, and request management via ITSM tools
- SLA/KPI compliance and ticket prioritisation
- Azure infrastructure support and administration
- Network design, support, and troubleshooting
- Escalation handling for complex technical issues
- Project delivery (cloud migrations, infrastructure upgrades)
- Customer communication and stakeholder management
Cloud & Infrastructure Skills
- Microsoft Azure (VMs, VNETs, NSGs, Load Balancers, Storage)
- Azure Active Directory / Entra ID
- Hybrid cloud environments (on-prem + Azure integration)
- Backup and disaster recovery solutions
Network & Security Skills
- Network architecture (LAN, WAN, VPN)
- Routing and switching concepts
- Firewall configuration (SonicWall or equivalent)
- Wireless and broadband technologies
Core Technical Skills
- Windows Server Administration
- Active Directory, DNS, DHCP
- Microsoft Exchange
- Microsoft 365 (Office 365, SharePoint)
- Virtualisation (Hyper-V)
Tools & Platforms
- ConnectWise Manage / Automate (or similar ITSM tools)
- Monitoring and alerting systems
Soft Skills
- Strong problem-solving and analytical ability
- Customer service and communication skills
- Time management and prioritisation
- Team collaboration and mentoring
Certifications (Desirable)
- Microsoft Certified: Azure Administrator (AZ-104)
- Microsoft Certified: Azure Solutions Architect (AZ-305)
Other Requirements
- Availability for out-of-hours support
- Continuous skills development in cloud and networking technologies
Salary
- Negotiable depending on experience
Pay: From £1.00 per year
Application question(s):
- Do you have at least 3 years experience in MSP?
- Do you have at least 3 years experience in Azure?
- Do you have at least 3 years experience in Networking?
Work Location: Hybrid remote in Belfast
