We are seeking a professional and friendly, experienced Dental Receptionist to join our dental practice. The successful candidate will be the first point of contact for patients, responsible for managing appointments, handling administrative tasks, and providing excellent customer service. This role offers an opportunity to work in a supportive environment where organisational skills and a warm demeanour are highly valued. The position is suitable for individuals with prior office or administrative experience who are committed to delivering outstanding patient care. Great opportunity to bring ideas and growth to our team.
Duties
- Greet patients warmly and professionally upon arrival
- Manage appointment scheduling and rescheduling using practice management software
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update personal information
- Handle administrative tasks such as filing, photocopying, and processing correspondence
- Assist with billing procedures and processing payments
- Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies
- Coordinate with dental staff to facilitate smooth daily operations
- Support the team with additional administrative duties as required
Skills
- Ideally proven office experience, within a dental setting and software
- Strong organisational skills with the ability to multitask efficiently
- Excellent communication skills, both verbal and written
- Proficient in using administrative software and practice management systems
- Friendly, approachable manner with a professional attitude
- Ability to handle sensitive information discreetly and confidentially
- Prior administrative or dental office experience is desirable, but full training will be provided for our specific practice management and CRM systems (e.g., Dentally, Boxly)
Why Choose Us?
We believe in looking after our team so you can look after our patients. In addition to a competitive hourly rate and pension, you’ll enjoy:
- Financial Perks: Dental work discounts, and independent financial advice services.
- Health & Wellbeing: Access to a private online GP, counselling services, and an enhanced Employee Assistance Programme (EAP).
- Work-Life Balance: An extra day of holiday for your Birthday plus an additional half day for Charity Work
- Lifestyle: Exclusive discount schemes via online platforms and regular company events.
Hours of work:
21 hours per week, working Tuesdays, Thursdays and Friday mornings, with Saturday availability required as needed. The role is expected to expand to include full-day Fridays in the future.
Pay: From £13.50 per hour
Expected hours: 21.0 per week
Work Location: In person
