Job Title: Field Service Engineer
Responsibilities:
- Install, maintain, and repair equipment at customer sites
- Perform routine inspections and preventive maintenance on equipment
- Troubleshoot and diagnose equipment malfunctions
- Repair or replace defective parts or components
- Provide remote and on-site technical support to customers and assist with equipment operation
- Document service activities, including repairs, parts used, and time spent on each job
- Collaborate with the service team to improve processes and customer satisfaction
The ideal candidate should meet the following criteria:
- High school diploma or equivalent required; technical degree or certification preferred
- Previous experience as a field service technician or in a similar role
- The candidate should have either a mechanical, electronical or electrical background or Software and customer support background.
- Full UK driver's licence
- Excellent problem-solving skills and ability to work independently as well as part of a team
- Strong communication and customer service skills
- Willingness to travel across UK and the Republic of Ireland
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Free or subsidise travel
- 30 days annual leave including bank holidays
- Ongoing training and professional development opportunities
At Edia Healthcare you will be working in a top Pharmacy Automation company covering the island of Ireland. Our main focus is customer satisfaction so you will be working hand on hand with our engineering and support team to ensure all our customers queries are dealt with in the most efficient way.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- On-site parking
- Private medical insurance
Application question(s):
- Do you have experience with PLC boards and soldering?
- Do you have IT experience? Do you know how to set up an IP address?
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Technical support: 3 years (preferred)
Willingness to travel:
Work Location: On the road
