Clent Hills is a special place for the people of Birmingham and Worcestershire. it covers 200 hectares of countryside over 2 hills, with spectacular views, deep valleys and secluded woodland.
You’ll inspire individuals and communities to appreciate and engage with our landscapes, heritage, and wildlife, creating meaningful, year round experiences for all.
We're a new property portfolio with a focus on the National Trust’s strategy priorities of Ending Unequal Access and Inspire Millions, so you’ll join at an exciting time as we start to develop plans which rise to the ambitions of the National Trust’s new strategy ‘People and Nature Thriving’.
You'll support the Property Experiences Curator and the Lead Ranger in making sure everything runs smoothly in what is a complex and lively visitor business.
You'll work 37.5 hours per week including weekends and Bank Holidays on a regular basis.
What it's like to work here:The Clent Hills has been an important part of the local landscape since ancient times, and they're now a countryside haven in the heart of the Midlands. They attract in the region of 350,000 visitors every year and very popular with the urban population of Birmingham and the Black Country.
The Clent Hills are part of the West Birmingham, Wolverhampton and Black Country portfolio which also includes Birmingham Back to Backs, Moseley Old Hall and Wightwick Manor & Gardens. Your primary base will be the Clent Hills, the Hills themselves and our office located a short distance away, but your role will take you across the portfolio.
What you'll be doing:You'll work closely with the portfolio teams, particularly the Ranger and Visitor Experience teams, to create a dynamic and engaging outdoor programme for people of all ages. You'll be open to ideas and be curious about how we can engage with visitors, stakeholders and partners in order to achieve our ambitious plans as set out in our strategy.
Day to day you'll be part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays and throughout the year. You’ll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day.
You'll carry out duty management as needed. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe’d love to hear from you if you’re:
- experienced in devising and running activities to inspire and engage people
- skilled at communicating, and building good working relationships with people in your team and beyond
- aware of ways to interpret precious collections of art and objects to a wide variety of people
- well-organised, and able to work at pace and keep to time
- confident that you can deal with all kinds of people in all kinds of situations
- flexible, yet with a focus on always giving high standards of customer service
- used to working with and supervising volunteers
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
