Position: Senior Admin Lead
Location: Bedford
Salary: £33,150
Hours: 37.5 hours
About the Role
We are seeking a highly organised, proactive, and systems‑driven Senior Admin Lead to join our Central Hub senior management team. This role plays a critical part in ensuring our service remains compliant, audit‑ready, and consistently delivered. The postholder will lead through strong processes, clear communication, and evidence‑based oversight, supporting high‑quality care delivery across the organisation.
Role Purpose
The Senior Admin Lead sits within the hub’s senior management structure, reporting to the Registered Manager, and holds delegated authority over Central Hub operations, standards, and coordination. The postholder has shared accountability for keeping the service compliant, audit-ready, and consistently delivered, leading through strong systems, clear communication, and evidence-based oversight.
Key Responsibilities
A. Leadership and Oversight
1. Hold delegated authority from the Registered Manager over Central Hub operations, with admin functional oversight of the Rota Coordinator and Care and Compliance Coordinator(s); escalate, direct corrective action, and track resolution where gaps arise.
2. Own the systems, procedures, and action log that keep the hub organised, compliant, and audit-ready, providing regular updates to the Registered Manager on risks and progress.
3. Monitor performance dashboards across key service indicators, identify patterns, and escalate concerns to the Registered Manager.
B. Care Operations and Compliance
4. In collaboration with the care and compliance team, coordinate every new start of care from referral to first visit, ensuring funding, rotas, documentation, and the service user’s home folder are all in place before care begins.
5. Maintain regulatory trackers, coordinate audits, and keep evidence packs and governance records current and deadline-ready.
6. Support the Registered Manager with concerns and complaints, policy administration, and sign-off tracking, upholding confidentiality and compliance with data protection and health and safety requirements.
C. People and Workforce
7. Manage annual leave planning within delegated authority, maintaining a live planner and ensuring rota cover and service continuity are in place.
8. Coordinate staff onboarding, maintain workforce trackers for training, supervision, appraisals, and key expiry dates, and ensure all records are accurately evidenced and uploaded to BreatheHR.
9. Own the training matrix, coordinate all internal and external training bookings across BSH, and manage the Skills for Care National Minimum Data Set.
D. Communications and Business Development
10. Act as first point of contact for BSH, managing all incoming calls and communications and ensuring every enquiry is logged, directed, and followed through professionally.
11. Support service growth by managing the referral-to-start pipeline, maintaining contact logs, and contributing to marketing materials and outreach that attract new referrals.
E. Finance, Office and Information
12. Oversee payroll and invoicing through Access People Planner, submitting invoices via Local Authority and NHS portals and maintaining a full audit trail of submissions and corrections.
13. Keep the office inspection-ready, monitor PPE stock, and maintain accurate asset, filing, and version control records so information is reliable and easily accessible.
About You
We are looking for someone who is:
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Provides clear direction, uses delegated authority confidently, and ensures follow‑through.
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Maintains audit‑ready records, meets regulatory standards, and escalates risks early.
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Keeps processes tight, information accurate, and workflows efficient.
Fantastic Benefits:
Flexible working arrangement to suit you
Pension Scheme
28 days of annual leave
£300 'refer-a-friend' scheme (after qualifying period)
Staff recognition & awards
Highly supportive team
