Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background.
This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.
Responsibilities
- Deliver 1st and 2nd line support across ~100 clients
- Diagnose and resolve hardware, software, and network issues
- Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure)
- Install, configure, and maintain ICT equipment and systems
- Monitor performance and carry out preventative maintenance
- Maintain accurate records within the helpdesk/ticketing system
Experience
- 3–5 years’ MSP experience (essential)
- Strong knowledge of Windows Client/Server, Microsoft 365, and Azure
- Solid understanding of networking (LAN/WAN, wired and wireless)
- Proven troubleshooting ability in fast-paced environments
- Experience with ticketing/helpdesk systems
