Location: London
Hours of work: 40hrs pw (including evenings & weekends)
Salary: Competitive
Optical Express is the UK’s leading providers of ophthalmology, laser eye surgery, premium intraocular lens and private healthcare services. With a commitment to delivering exceptional patient care and outstanding clinical outcomes, we continue to invest in our people, technology and facilities.
The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.
Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
The Role
We are seeking an experienced and motivated Clinic Manager to lead the day-to-day operations of our London clinic. This is an exciting opportunity for a customer-focused leader who is passionate about delivering exceptional patient experiences while driving operational excellence and commercial performance.
As Clinic Manager, you will be responsible for managing clinic operations, leading and developing a high-performing team, ensuring regulatory compliance, and supporting the achievement of business objectives.
Key Responsibilities
- Lead and inspire the clinic team to deliver exceptional patient care and customer service.
- Manage daily clinic operations, ensuring efficiency and excellence across all functions.
- Drive clinic performance against key business and financial targets.
- Recruit, train, coach and develop team members.
- Maintain compliance with company policies, healthcare regulations and clinical governance standards.
- Monitor patient satisfaction and implement continuous improvement initiatives.
- Manage clinic resources, scheduling and operational planning.
- Build strong relationships with patients, clinicians and support teams.
- Support the delivery of sales and business development activities within the clinic.
About You
- Previous management experience within healthcare, retail healthcare, optical, dental, or private medical environments.
- Proven ability to lead, motivate and develop high-performing teams.
- Strong commercial awareness and experience managing budgets and performance targets.
- Excellent communication and interpersonal skills.
- Passion for providing outstanding customer and patient experiences.
- Highly organised with strong problem-solving abilities.
- Experience in a regulated environment would be advantageous.
What we offer
- Competitive salary
- 33 Days Annual leave
- Free Laser Eye or Intraocular lens surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends & family discount scheme
- Ongoing training and development opportunities
- Workplace pension
- State of the art, modern working environments
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance programme and Well being support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
