A great opportunity for an organised and proactive Operations Executive to join Montgomery Groups Operations team and support the successful delivery of a portfolio of market-leading events. The role will play a key part in the day-to-day operational management of events, ensuring excellent customer service for exhibitors, contractors and internal stakeholders.
The successful candidate will be highly organised, solutions-focused and thrive in a fast-paced environment. They will support operational planning, exhibitor communications and on-site event delivery, whilst contributing to the overall success and continuous improvement of the department.
Montgomery Group is a global events company with over a century of expertise delivering market-leading events across a wide range of industries. We are driven to maximise every employees potential through empowerment, collaboration and a growth mindset, resulting in high-performing teams who enjoy what they do and care deeply about the communities they serve.
ROLE PROFILE
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Operational Support: Provide operational support across a portfolio of events, ensuring deadlines are met and projects are delivered to a high standard.
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Exhibitor & Contractor Communication: Manage written and verbal communication with exhibitors, contractors, venues and internal show teams, ensuring a high level of customer service at all times.
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Exhibitor Manuals & Administration: Monitor exhibitor manual responses, process forms and maintain accurate show information and correspondence.
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Project Coordination: Support operational planning by updating operational planners, exhibitor lists and auditing floorplans throughout the show cycle.
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On-Site Event Delivery: Assist with on-site event operations, including running the organisers office and responding to exhibitor and contractor queries during live events.
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Cross-Department Collaboration: Work closely with Sales, Marketing and wider event teams to support the successful delivery of events and improve internal communication.
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Continuous Improvement: Contribute ideas and improvements to operational processes and customer experience across the department.
PERSONAL ATTRIBUTES
Professional, organised, collaborative, proactive, positive, customer-focused, adaptable and a strong team player.
COMPETENCIES
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Excellent attention to detail and organisational skills.
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Ability to prioritise workloads and manage multiple tasks effectively.
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Energetic team player with a hands-on approach.
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Strong written and verbal communication skills.
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Customer service focused with a professional manner.
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Self-motivated with the ability to work independently and collaboratively.
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Computer literate with strong Microsoft Office skills and the ability to learn bespoke systems.
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Ability to remain calm under pressure and work effectively within deadlines.
Montgomery Group is a well-established, ethical, collaborative and empowering company. We are driven to maximise each employees potential through empowerment, collaboration and adopting a growth mindset, resulting in high-performing, tight-knit teams who relish coming to work. We are performance let with a strong focus on growth. Importantly, we are purpose-driven, adhere to our values no matter what, and as a family business, care about the people and communities that we serve. At Montgomery, your achievements will be recognised and celebrated.
The central London, dog-friendly offices are close to Oxford Street & Marylebone High Street with access to the private gardens of Manchester Square. Hybrid working is offered to all applicants with a minimum of 3 days in the office. Core hours are 9-5pm; flexibility outside these hours will be required to suit the needs of the business.
We are an equal opportunity employer and are committed to diversity. We welcome applications from candidates with disabilities, providing they meet the minimum requirements of the job role. Sadly, the office building is currently not wheelchair friendly.
At Montgomery Group we recognise that women are less likely than men to apply for a role if they do not have experience in all the areas mentioned in the job description. The list above is indicative, we would still welcome your application even if you feel you dont have experience in all the listed areas but think that you could do the job.
OUR PURPOSE, VISION & VALUES
OUR PURPOSE: To serve our world, nurturing relationships and developing opportunities.
OUR VISION: To be our communities long-term strategic partner throughout the year, creating opportunities for them to connect, transact and engage with the right people to achieve success.
OUR VALUES: Ethically Commercial, Growth Mindset, Embrace Collaboration, Empowerment.
BENEFITS
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Charity volunteering days
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Company away days
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Corporate gym membership
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Cycle to work and e-bike loan scheme
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Dog-friendly office
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Enhanced maternity & paternity benefits
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Flexible working hours
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Fundraising matching scheme
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Lunchtime speaker program
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Mentorship program
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Monthly social events
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Salary Sacrifice Pension plus 8 x death in service payment
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Season ticket loans
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Wellness weeks
