Reporting to the Sales Manager and Sales Supervisor, you will deliver exceptional guest service while driving both individual and departmental sales performance.
You will be accountable for achieving individual sales targets, contributing to departmental targets, and maximising tariff opportunities through effective promotion of holidays, add-ons and upgrades. Through every guest interaction, you will support the delivery of an outstanding experience that positively impacts Resort NPS.
Tariff Targets
Upgrade + Add on Targets
Resort NPS
Deliver outstanding guest service across all contact channels, including face-to-face, telephone, email and live chat, ensuring every interaction reflects the Butlin’s brand and values.
Achieve agreed individual sales targets while contributing to overall departmental sales performance.
Proactively promote Butlin’s holidays, add-ons and upgrades to enhance the guest experience and maximise tariff opportunities.
Provide accurate, confident and solution-focused advice, ensuring guest needs are met and exceeded at every stage of their journey.
Support the achievement of Resort NPS targets by delivering excellent service in every guest interaction.
Work collaboratively with the wider team and other departments to drive resort performance and achieve shared goals.
Support conferencing and events activity when required.
Maintain a flexible approach to working patterns to meet the needs of the business over 7 days.
Demonstrate a strong passion for delivering exceptional sales results and guest service.
- Have experience working in a fast paced sales environment.
- Be confident working under pressure while maintaining a positive and professional approach.
- Have key knowledge of word, Teams, Outlook and basic computer skills along with guest facing customer service or sales experience
- Show initiative and the ability to work independently as well as part of a team.
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
