Customer Services Officer (9 Months Fixed Term)
- 37 hours per week (Monday–Friday)
- £27,969.99 per annum (Scale 5)
- Closing date: 31st July 2026
- Interviews: w/c 10th August 2026
- Start date: As soon as possible
Be the Voice of Tuntum Housing Association – Where Customers Come First
We are looking for a professional and resident-focused Customer Services Officer to join Tuntum Housing Association on a 9 month fixed term contract.
This is more than a front desk or call-handling role. You will be the first point of contact for our residents, leaseholders and stakeholders — setting the tone for every interaction and ensuring people feel listened to, supported and respected.
As a proud BME-led housing association with strong community roots, we operate within a focused geographical area, meaning your work has visible impact every day.
If you are calm under pressure, solution-focused and genuinely care about delivering excellent customer service, we would love to hear from you.
About the Role
Reporting to the Customer Excellence Manager, you will:
- Welcome residents and visitors, creating a professional first impression
- Handle calls, emails and enquiries relating to housing, repairs, rent and estate matters
- Resolve issues at first contact wherever possible
- Support complaints, compliments and ASB reports in line with policy
- Raise and monitor repair orders
- Process payments and manage direct debit requests
- Promote digital access and empower residents to self-serve
- Maintain accurate records in line with GDPR and regulatory standards
- Contribute to achieving Tenant Satisfaction Measures
This role plays a key part in delivering high-quality, compliant and customer-focused housing services .
About You
You will be:
- Customer focused and solution-oriented
- Confident managing difficult conversations
- Organised and able to prioritise competing tasks
- Experienced in customer service, housing, council or similar public-facing environments
- Comfortable using Microsoft Office systems
- A positive and collaborative team member
An understanding of social housing is desirable.
Why Work for Tuntum?
At Tuntum, we are small enough for you to make a real difference — but ambitious enough to invest in our people.
We are a people-first organisation with approachable leadership and a strong community ethos.
We offer:
- 25 days annual leave (rising to 30 with service) plus public holidays
- Your birthday off each year
- Pension scheme
- Westfield Health cover from day one
- Access to Housing Perks
- Learning and development opportunities
- A supportive and inclusive working environment
Although this is a fixed-term role, it offers excellent exposure across housing operations, compliance and customer excellence , making it a strong opportunity to build experience and develop your housing career.
Further Information
The full Job Description and Person Specification can be found:
- On our website www. tuntum.co.uk/careers/
- By requesting a copy via email from: [email protected]
How to Apply
You can apply quickly via Indeed.
Alternatively, please send:
- Your CV
- A covering letter explaining why you are the best person for the role
To: Christina Morgan-Danvers - [email protected]
We are looking for someone who can start as soon as possible.
Equality, Diversity & Inclusion
Tuntum Housing Association is an equal opportunities employer. We are committed to building a diverse workforce that reflects the communities we serve and welcome applications from all suitably qualified candidates.
As a proud BME-led housing association, inclusion and fairness are central to our values and the way we work.
Pay: From £27,969.99 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
