Kidspace Croydon is one of the UK’s leading indoor adventure play centres, packed with exciting activities designed to create unforgettable experiences for children and families.
Part of the Escapade Group, we are passionate about delivering exceptional family days out in a safe, clean, welcoming and high-energy environment. Our team is large, young, diverse and full of personality—and we are looking for a confident leader who can bring out the best in them during our busiest times.
This is a highly visible, hands-on leadership role. As Weekend Duty Manager, you will support the General Manager and take responsibility for the smooth running of the centre across Saturdays and Sundays.
Weekends are when Kidspace is at its busiest, so you will need to be gutsy, calm under pressure and comfortable making decisions. You will be out on the floor: engaging with guests, motivating the team, spotting issues before they become problems and stepping in wherever you are needed.
Key Responsibilities
Take responsibility for the general running of the centre during busy weekend trading periods.- Lead, motivate and support a large, diverse frontline team, including many team members at the beginning of their careers.
- Create a positive, energetic and proactive working environment where team members understand what is expected of them.
- Ensure guests receive a warm welcome and consistently excellent service throughout their visit.
- Respond confidently to guest questions, feedback and complaints, resolving issues quickly and professionally.
- Maintain a strong focus on safety, ensuring all procedures, checks and operational standards are followed.
- Monitor cleanliness and presentation throughout the centre, taking immediate action when standards fall below expectations.
- Make sure team members remain visible, engaged and proactive throughout their shifts.
- Think on your feet and make clear, sensible decisions in a busy and fast-moving environment.
- Manage incidents calmly and confidently, escalating matters when appropriate.
- Support the General Manager with team performance, training, communication and the overall operation of the centre.
- Complete opening, closing, cash-handling and operational reporting duties where required.
What We’re Looking For
Previous experience in a supervisory, team leader or management role, ideally within leisure, hospitality, retail, entertainment or a visitor attraction.- An outgoing and confident personality with a natural ability to lead from the front.
- A decisive and gutsy approach—you must be comfortable taking ownership and making decisions.
- Strong leadership skills and the ability to motivate a large, young and diverse team.
- A genuine passion for delivering excellent guest experiences.
- A strong commitment to health, safety, cleanliness and operational standards.
- The ability to remain calm, practical and solutions-focused under pressure.
- Excellent communication and people-management skills.
- A proactive mindset with the confidence to challenge poor standards or behaviour.
- Flexibility to support the changing needs of a busy family entertainment venue.
Working Hours
This is a weekend-only position. You must be available to work Saturdays and Sundays, with shifts scheduled between 8:00am and 8:00pm. Weekend and school holiday periods are our busiest times, so full weekend availability is essential.
