The Burnhams Surgery are seeking a Receptionist to join their team for 21 hours per week working Monday, Tuesday and Friday, 7 hours per day.
Duties will include;
Patient services:
- Welcoming patients and visitors to the practice
- Answering incoming telephone calls professionally and courteously
- Booking, cancelling and rearranging appointments
- Signposting patients to the most appropriate service or healthcare professional
- Registering new and temporary patients
- Supporting patients with online services and access requests
- Responding to patient enquiries and emails
- Liaising with external healthcare providers and community services
Administrative duties:
- Scanning and processing patient documentation
- Workflow management and document handling
- Assisting with clinical coding and record maintenance
- Supporting prescription administration processes
- Monitoring and completing reception tasks accurately and efficiently
- Maintaining accurate patient records using practice systems
Team working:
- Working collaboratively with colleagues to deliver excellent patient care
- Supporting a positive and respectful team culture
- Contributing to service improvements and shared learning
- Following practice policies, procedures, and protocols
Please see job description attached for more details.
To be considered for the position, please see the following:
Essential:
- Excellent communication and interpersonal skills
- Strong customer service skills
- Good telephone manner
- Good IT and administrative skills
- GCSE (or equivalent) in English and Maths
- Strong organisational and time-management skills
- Ability to manage competing priorities
- Understanding of confidentiality and data protection
- Ability to demonstrate initiative and sound judgement
Desirable:
- Previous NHS or healthcare experience
- Experience working in a customer-facing reception or administrative role
- Knowledge of SystmOne
- Understanding of General Practice services and procedures
The Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC).
It provides care to around 4,200 patients in and around Burnham Market.
In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.
The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice.
The successful candidate will work closely with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.
You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
