To apply, please email your CV with a covering letter to [email protected].
About Churchfield
Established in 1996, Churchfield is an independent estate and letting agency with a long-standing reputation for delivering exceptional customer service across Bournemouth and the surrounding areas.
We take great pride in our reputation for delivering honest, reliable and professional advice across all aspects of the property sector. Our success has been built on developing long-term relationships with our clients, providing expert guidance and delivering a service founded on integrity, professionalism and trust.
As our business continues to evolve, we are investing significantly in the future of our Lettings and Property Management department. Rather than simply reacting to repairs and tenancy issues, we are building a department centred on professional portfolio ownership, exceptional customer relationships and continuous improvement.
The introduction of the Renters' Rights Act represents a significant shift within our industry, and we believe the future belongs to proactive Property Managers who combine technical expertise with excellent communication, commercial awareness and sound professional judgement.
We're looking for a Senior Property Manager who wants to help shape the future of our business rather than simply manage today's workload.
The Opportunity
This is far more than a traditional Property Management role.
You'll take ownership of a portfolio of residential properties whilst leading the day-to-day operation of our Property Management team.
Working closely with the Acting Lettings & Property Management Director, you will help shape the future of the department by maintaining operational standards, mentoring colleagues, driving continuous improvement and ensuring an exceptional experience for both landlords and tenants.
This is a formal leadership position with responsibility for the day-to-day management of the Property Management team. The Property Manager and Property Management Support Coordinator will report directly to you, and you will be responsible for supporting their development, managing workloads, maintaining standards and ensuring the department operates consistently and efficiently.
This role would suit someone who enjoys leading people, solving problems, building trusted relationships and taking genuine ownership of outcomes.
Key ResponsibilitiesPortfolio Ownership
Manage an allocated portfolio of residential properties, taking responsibility for every aspect of the customer relationship throughout the tenancy lifecycle.
This includes ownership of:
· Landlord relationships
· Tenant relationships
· Portfolio performance
· Customer satisfaction
· Retention and renewals
· Property standards
You will become the trusted adviser for your clients rather than simply coordinating maintenance.
Professional Property Management
Manage all aspects of residential property management including:
· Maintenance coordination
· Contractor management
· Compliance oversight
· Tenancy issues
· Complaint resolution
· Risk management
· Deposit matters
· Legal processes where required
You will make balanced, evidence-based decisions that protect both our landlords' investments and our reputation.
Compliance & Governance
Maintain oversight of all statutory and regulatory requirements, ensuring your portfolio remains compliant at all times.
Responsibilities include:
· Safety certification
· Legislative compliance
· Risk management
· Internal procedures
· Accurate record keeping
· Evidence-based decision making
A proactive approach to compliance is essential.
Inspection Oversight
Whilst inspections are undertaken by an external provider, accountability for the process remains within the Property Management team.
You will:
· Review inspection reports
· Assess findings
· Identify risks
· Agree action plans
· Communicate with landlords
· Instruct follow-up works
· Monitor outcomes
You'll understand that outsourcing activity does not transfer accountability.
Customer Relationships
Develop trusted, long-term relationships with landlords by providing:
· Professional advice
· Commercial recommendations
· Proactive communication
· Practical solutions
· Excellent customer service
You'll become the first point of contact for many of our valued clients.
Leadership & People Management
As the senior operational leader within the Property Management team, you will provide both technical guidance and day-to-day leadership.
You will have direct line management responsibility for the Property Manager and Property Management Support Coordinator, ensuring they are supported, developed and performing to the standards expected by the business.
Your responsibilities will include:
· Leading the day-to-day operation of the Property Management team.
· Managing workloads and allocating work effectively.
· Conducting regular one-to-one meetings.
· Supporting training, coaching and professional development.
· Monitoring performance and maintaining high operational standards.
· Providing technical guidance on more complex cases.
· Promoting consistency, accountability and continuous improvement.
· Supporting recruitment and induction as the department grows.
· Working closely with the Acting Lettings & Property Management Director to implement departmental objectives and operational improvements.
This is both a leadership and a hands-on operational role. You will continue to manage your own portfolio whilst providing leadership and support to the wider team.
Continuous Improvement
We're building a modern Property Management department and want people who actively contribute to improving how we operate.
You will help:
· Improve systems
· Review processes
· Identify efficiencies
· Raise service standards
· Embed legislative changes
· Support departmental development
We are looking for someone who enjoys making things better, not simply maintaining the status quo.
About You
We're looking for an experienced Property Management professional who enjoys leading others as much as managing property.
You will be someone who naturally takes ownership, enjoys developing people and is passionate about delivering exceptional customer service.
· An experienced residential Property Manager
· Confident communicating with landlords and tenants
· Commercially aware
· Highly organised
· Calm under pressure
· Proactive and solutions focused
· Technically competent
· Passionate about delivering outstanding customer service
· Naturally takes ownership and enjoys developing people
Essential Requirements
· Minimum of 5 years' residential Property Management experience.
· Demonstrable experience managing a residential property portfolio.
· Previous experience supervising, mentoring or leading colleagues.
· Strong understanding of current residential lettings legislation.
· Excellent communication and relationship management skills.
· Experience coordinating maintenance and contractor management.
· Strong organisational and prioritisation skills.
· Excellent written communication skills.
· Own car with a clean full UK Driving Licence.
· ARLA Propertymark qualification (essential).
What Success Looks Like
Success in this role isn't measured simply by how many maintenance issues are resolved.
You'll be successful if:
· Landlords trust your advice.
· Tenants receive a consistently high standard of service.
· Your portfolio remains fully compliant.
· Issues are identified before they escalate.
· Records are accurate and comprehensive.
· Your team feels supported, motivated and well managed.
· Operational standards continue to improve.
· Customer retention remains strong.
· The department operates efficiently and consistently.
· You actively contribute to developing the future of Property Management at Churchfield.
Why Join Churchfield?
This is an exciting opportunity to join an established independent agency that is investing in the future of Property Management.
We're creating clear career pathways, modernising how we operate and building a department where professional standards, accountability and continuous improvement sit at the heart of everything we do.
If you're looking for a role where you'll have the opportunity to influence how a department operates - not just manage a portfolio - we'd love to hear from you.
Pay: £32,000.00-£40,000.00 per year
Work Location: In person
