We're hiring a 2nd Line Support Technician to join a Service Delivery Team, based on-site at a client office in Woking, Surrey. This is a hands-on role for someone who enjoys solving problems and delivering a consistently excellent customer experience.
What you'll be doing
- First point of contact for technical service requests, providing remote and deskside support
- Logging and managing support tickets through their full lifecycle
- Escalating and resolving more complex issues
- Managing workload to meet client SLAs and KPIs
- Owning incidents, requests, and change requests end to end
What you'll need
- Minimum 2 years' experience supporting internal IT users, remote and deskside
- Experience with office moves/relocations
- Strong technical knowledge of Office 365, Windows Server, Active Directory, Windows 10, and PC/server hardware (including mounting and racking)
- Clear communicator, confident working at all levels
- Good time management and prioritisation skills
Nice to have
- ITIL Foundation
- MCITP: Server Administrator or MCSE: Windows Server
- MCSA
- CCNA
What's on offer
- Competitive salary based on experience and accreditations
- 24 days holiday, increasing with 3+ years' service
- Paid technical training and exam bonuses
- Perkbox rewards
- Paid company nights out
- Health cash plan (40% off Nuffield Gyms)
- 37.5 hours/week
is is the perfect opportunity for you!
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
