The post holder will support the coordination of day-to-day scheduling, planning, and allocation of clinical staff within the Integrated Urgent Care (IUC) Clinical Assessment Service (CAS)
Working as part of the wider team, the role requires strong organisational skills, attention to detail, and the ability to maintain accuracy when handling workforce data to support safe and effective service delivery.
The post holder will have a keen eye for detail and have the aptitude to remain focused for long periods of time to ensure data quality and to provide meaningful analysis on a daily, weekly, monthly and ad-hoc basis.
Setting up advanced Rota’s for Clinician duty sheets and staffing sheets . Allocation of specific duties within the clinical duty sheets and ensuring all special roles are covered.
Checking and cross-referencing data from IEX, GRS and agency emails in - order to keep the appropriate spreadsheets up to date , so that staffing numbers are constantly a true reflection of the staffing we have versus the required safe staffing levels
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
The successful candidate will be responsible for the creation, maintenance and ongoing management of duty sheets, rotas and EOC staffing heatmaps to ensure accurate workforce planning and operational staffing across the service. The post holder will monitor staffing levels daily, identifying and updating any changes relating to absences, sickness, shift amendments, overtime and workforce availability, ensuring all records remain accurate and up to date. They will use workforce management systems including GRS, WFM and SystmOne to manage staffing information, schedule shrinkage and breaks, verify agency staff attendance, and record shift changes and overtime. The role will involve allocating operational duties and other ad hoc responsibilities, as well as maintaining staffing information. The post holder will proactively identify staffing gaps and role shortfalls, escalating concerns to management and taking appropriate action to secure cover through overtime and agency resources. They will liaise regularly with the wider team regarding staffing requirements, sickness management, shift amendments and workforce shortages. In addition, they will ensure EOC staffing heatmaps are updated in line with published six-weekly workforce requirements and are available for staffing meetings, while also providing support with monthly timesheet processes as required. This role requires excellent organisational skills, attention to detail and the ability to work effectively in a fast-paced operational environment.
