Do you have the knowledge and passion for cars? Do you love the Porsche brand?
If so, we have a fantastic opportunity for a first-class Porsche Product Pro to join us at Porsche Centre Tonbridge.
About the role and what we’re looking for:
You’ll be 1 of 2 brand ambassadors who spreads a positive and enthusiastic atmosphere towards Porsche Centre Tonbridge and its visitors. Being a product and technology expert, you will provide a customer-centric, fascinating experience, and create unexpected and personalized ‘wow moments’ within the customer journey.
The Product Pro ensures a personal, high-quality and exclusive customer care by conducting detailed need analysis & product explanations with the required time, to satisfy the customers desired information level, pre-qualification, enthusiasm and trust.
Your responsibilities include, but are not limited to:
- Being customer centric/fully focused on the customer. e.g. by impressing, and creating fascinating moments. Inspiring the customers enthusiasm for the Porsche brand and products during daily work.
- Staying up to date on products, technologies (e.g. Connect) to provide the depth of knowledge required for customers and colleagues
- Staying up to date on competitor products and technologies
- Provide brand experiences to visitors by sharing unique insights about Porsche models, technologies, brand and history
- Act as a brand ambassador. Inspire and ‘wow’ visitors
- Carry out initial needs analysis and find out interests/specific preferences of the customers
- Suggest relevant, suitable options for the customer based on their lifestyle and needs so they can decide
- Become the expert and “go to person” for Connect in order to maximally support the Sales team
- Explanation of innovative services (e-Mobility especially related to charging, Porsche Drive)
- Always up to date on the latest Porsche technologies and trends
- Involve the customers senses to impress and “wow”, explaining how things works, but recommending the customer try it out themselves to get the full experience
- Utilize the showroom media in tech talks (e.g. showroom assistant, digital signage, VR applications, Porsche Centre App)
- Configure and visualise the customer’s desired new car and offer personalization options
- Explain features fully to ensure customers understand the added value
- After initial consultation, hand the customer over to the Sales Consultant to ensure a seamless experience (e.g. with a short synopsis covering the important points gathered from the customer)
- Act as a Product Expert and support Sales Consultants with more niche or specific customer questions (e.g. during presentation, test-drive or configuration phase)
- Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant. When required.
- Prepare test drive car in advance (fuel, cleanliness, pre heat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
- Preparation and execution of Masterclass (Connect activation, additional explanations and other services, if not done in the first delivery)
- Be prepared and know the car/customer and their specific purchase information (bought the car when? Why this model and features?)
Benefits:
-
22 days holiday rising with service, plus bank holidays
- Onsite Parking
- Employee Assistance Programme
- Staff discounts
-
Medicash Health Cash Plan
-
Ongoing support with Training and Development
- The opportunity to work in a great environment with great people
- Being a part of the LIND Family
We look forward to hearing from you!
