PappaRoti Manchester is seeking an experienced and confident Café Supervisor with strong barista skills to join our team.
This is a hands-on role. The successful candidate will work alongside the team, preparing drinks, serving customers and supporting day-to-day café operations while also taking responsibility for the shift when management is not present.
You must be comfortable leading staff, allocating duties and keeping on top of the overall shop, including customer service, cleanliness, staff productivity, stock and labour levels.
Key Responsibilities
- Prepare and serve coffees and other drinks quickly and consistently
- Take customer orders, operate the till and provide friendly and attentive service
- Serve food and drinks to customers and maintain a clean, organised customer area
- Work hands-on alongside the team throughout the shift
- Lead shifts and ensure the café operates smoothly when management is not present
- Allocate duties and provide clear direction to team members
- Monitor staff productivity and ensure tasks are completed properly
- Manage staff breaks and adjust deployment according to customer demand
- Keep labour levels under control, including arranging early finishes or additional cover where required
- Monitor service speed and coordinate effectively with the kitchen
- Handle customer concerns and resolve complaints professionally
- Maintain high standards of coffee quality, cleanliness and presentation
- Monitor stock levels and ensure service areas are properly replenished
- Support the training and development of team members
- Complete opening, closing, cash-handling and cashing-up procedures
- Ensure food safety, allergen, hygiene, health and safety, and cleaning procedures are followed
- Complete clear shift handovers and report any issues to management
Experience and Skills
- Previous experience supervising or leading shifts within a busy café, coffee shop or restaurant is essential
- Strong professional barista experience is essential, with latte art capability
- Ability to prepare espresso-based drinks quickly and consistently during busy service
- Confident serving customers, taking orders and operating a till
- Able to lead staff, allocate duties and ensure instructions are followed
- Experience managing breaks, staff deployment and labour during a shift
- Strong customer-service and communication skills
- Experience handling complaints and resolving day-to-day operational issues
- Comfortable with opening, closing, cash handling and cashing up
- Able to remain calm, organised and hands-on during busy periods
- Good understanding of food hygiene, allergens and health and safety requirements
- Reliable, punctual and comfortable taking responsibility for a shift
- Strong attention to detail and pride in maintaining high standards
What We’re Looking For
We are looking for a capable all-round café supervisor who can lead by example and work alongside the team.
You must be equally comfortable preparing drinks, serving customers and completing everyday café duties as you are directing staff and taking responsibility for the wider shift.
Pay: £13.75-£14.50 per hour
Expected hours: No less than 30.0 per week
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- Have you previously been responsible for running a shift and managing staff?
- Are you confident at producing latte art?
Experience:
- Hospitality: 3 years (preferred)
- Supervising: 1 year (preferred)
- Barista: 2 years (preferred)
Work Location: In person
