Salary £25,977 pro rata (plus 16% shift allowance)
The Role
Department: Customer Services
Salary: Grade 2 - £25,977 pro rata (plus 16% shift allowance).
Working Hours: 17 hours pw (Consideration will be given to job sharing / reduced hours in line with our flexible working policy)
Location: Sport Wales National Centre, Cardiff
Shift pattern:
Vacant
Week 1
Sunday
Monday
3.30pm -7.30pm (4)
Tuesday
3.30pm -7.30pm (4)
Wednesday
Thursday
Friday
4.45pm -9.45pm (5)
Saturday
Wk avg
13
Week 2
Sunday
9.00am - 2.30pm (5.5)
Monday
Tuesday
Wednesday
Thursday
4.45pm -9.45pm (5)
Friday
3.30pm - 7.30pm (4)
Saturday
Wk avg
14.5
Week 3
Sunday
7.45am-12.45pm (5)
Monday
4.45pm -9.45pm (5)
Tuesday
3.30pm - 7.30pm (4)
Wednesday
7.45am-12.15am (4.5)
Thursday
Friday
4.45pm -9.45pm (5)
Saturday
Wk avg
23.5
Weekly avg
17
Total Hours
51
How you’ll contribute:
The Receptionist is a role that will be the front face of Sport Wales National Centre in the heart of Cardiff city centre delivering excellent customer services to all of our customers and visitors. The Centre hosts many of events a year from the Welsh Badminton Open to Internal Gymnastics events alongside operating a public membership scheme and accommodation facilities.
Who you’ll work with:
Working within the Customer Service team you will also work closely with the Operations, Maintenance and Catering & Housekeeping departments.
What you’ll need:
We are looking for a Welsh speaking individual who has previous experience in a customer facing role and has a passion for delivering excellent customer service. You will also be a good communicator, well organised and be IT literate with a flexibility towards working hours.
What happens next:
You should read the full job description (attached below). If you need any support to apply for this role, then please email
[email protected]
Closing date: 7 August 2026, 9am
Provisional interview date: W/C 17 August
About Sport Wales
Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds. We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.
Our careers are funded by Welsh Government and the National Lottery. Find out more about Sport Wales’ relationship with the National Lottery.
More information about careers at Sport Wales can be found here.
Benefits
33 days Annual Leave
Pension Scheme
Cycle to
work scheme
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Employee Assistance Programme
On-Site Gym
Learning and Development Opportunities
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